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Senior Frontend Engineer (Explore)

Job Description

At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Our goal is to ship beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.

is our analytics product. It is a complex business intelligence application ingesting millions of records from the Zendesk Suite. Our customers use Explore for queries and visualizations at low latency - and all that at scale! We're looking for a Senior Software Engineer with Scala focus to co-create Explore with us.

What you will do as a Senior Software Engineer:

  • Be a hands-on developer — you’ll actively contribute to the codebase on a daily basis. You understand that you will be asked to review and work on your peers’ code and the other way around.

  • Participate in technical decisions and communicate them with our product tech lead and team tech lead. You thrive in a challenging environment, open to debates and brainstormings.

  • Collaborate with product managers, engineering managers, and support advocates to estimate and prioritize units of work. You are aware of the processes that come with working in a company with the scale of Zendesk.

  • Own the full release cycle from the development to the deployment.

  • Debug tricky intermittent issues - you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue reoccurring.

  • Put the customer first and have quality in mind.

  • Have opportunities to grow and learn new things by working collaboratively with support advocates, product managers and senior engineers.

  • Enjoy what you do every day!

  • About you:

  • At least four years of proven experience in developing features across the stack, preferably in a SaaS environment.

  • You enjoy whiteboarding problems with your peers and applying the scientific method to find a pragmatic solution that is the best fit (on balance) for the identified problem space.

  • You can explain your views well to others and just as meaningful, actively listen to others ensuring a good discussion.

  • You have faced several challenges when working on a global scale and releasing important features to production.

  • You decompose projects into smaller units that can be delivered iteratively.

  • You are passionate to work on a huge existing code base and to improve it.

  • You enjoy learning new technologies and growing your knowledge and capabilities.

  • Nice to have

  • Any knowledge and/or experience in the analytics industry.

  • DevOps experience (Docker, CoreOS, CI / CD, AWS).

  • What our tech stack looks like

  • Our code is written in Ruby, Scala, Typescript and Go.

  • Our data is stored in RDS MySQL, Redis, Redshift and Aurora.

  • Our services are deployed to Kubernetes using Docker on AWS.

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    What we offer

  • Full ownership of the projects you work on.

  • Team of passionate people who love what they do.

  • Interesting projects, ability to implement your own ideas and improvements.

  • Opportunity to learn and grow.

  • ...and everything you need to be effective and maintain work-life balance:

  • Flexible working hours.

  • Professional development funds.

  • Comfortable office and a remote setup.

  • Choice of your laptop and other equipment.

  • Premium Medical Insurance as well as Private Life Assurance.


  • Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

    More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk  has operations in the United States, Europe, Asia, Australia, and South America.


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