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Senior Full-Stack Engineer (Ruby on Rails)

Job Description

At Zendesk, we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.

We’re looking for a hardworking senior software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Talk products. Talk is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs. Does this sound like you?

What you'll do:

  • Work collaboratively with a small focused self-organising team to deliver positive outcomes for our many customers.

  • People on our team participate in every stage of the development life-cycle from design to implementation, testing, rollout and making everything run smoothly in production.

  • Follow and improve our practices at throughout development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.

  • When working on debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, source of issue has been identified and an automated test has been put in place to avoid the issue reoccurring.

  • What you bring:

  • Experience with our main stack Ruby/Rails and Javascript.

  • Strong communication skills. You can explain your views well to others and just as important, listen actively to others ensuring a healthy, productive discussion.

  • Leadership: as a fast growing team in a dynamic sector we're building for the future. We invest in our team and want people who take ownership and hold themselves and their team accountable.

  • Flexibility: You are just as happy diagnosing latency issues, writing technical documents, refactoring code to be more readable, or developing product features.

  • A desire to whiteboard problems with your teammates and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.

  • #LI-KK1


    Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

    More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk  has operations in the United States, Europe, Asia, Australia, and South America.


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