Senior Problem Manager, Copenhagen

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking. 

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us? 

The offer

As Senior Problem Manager, you’ll be a part of a team that is responsible for following up on incidents/ situations that impact the strategically important business services in Nordea ensuring that they do not reoccur. 

In The Problem Management team we are accountable for logging, investigating, performing root cause analysis and the coordination of finding preventive actions for business critical and major incidents. 

What you’ll be doing: 

  • The problem manager is accountable for analysis and resolution actions of business-critical problem investigations
  • Coordinates operational meetings to find root causes within five days and secures that the quality is according to agreed standards
  • Govern the lifecycle of the preventive measures established during an investigation
  • Responsible for keeping the problem record accurate and up to date on a daily basis
  • Responsible for delivering high quality and first-class service and support

As a Senior Problem Manager within the Problem Management Team, you will be a part of an organisation that interacts on a global level with different IT groups and the business side within Nordea. 

The role is based in Copenhagen.  

Who are you

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to. 

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job. 

You have: 

  • A strong driving force, being able to work independently, being well structured and thorough
  • An overview perspective but also a sense for details
  • A highly developed analytical mindset
  • An ability to utilize your excellent communication skills on many organizational levels

Your background: 

  • Excellent technical skills
  • ITIL foundation v3 certification is a requirement
  • Excellent project management skills
  • Fluency in English and excellent communication skills both written and oral
  • Excellent Excel skills

If this sounds like you, we look forward to welcoming you to the team!  

More information

You have until April 27th 2018 to send us your application. For more information about the position, you are welcome to contact Anna Axelson, anna.axelson@nordea.com 

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences. 

Great people often know great people – please share if you have a friend who would love this job. 

To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition handling everything related to recruitment.


Du har ikke vedlagt dokumenter til din ansøgning. Klik på 'OK' knappen nedenfor for at sende din ansøgning alligevel, eller klik på knappen "Annuller" og vedhæft dokumenter, før du sender din ansøgning igen.

Ikke det rigtige job?

Opret en jobagent og få dit nye job direkte i indbakken



Opret jobagent her

Andre job der matcher din søgning

Projektleder til fastansættelse, Østsjælland

SYSTEM VIKAR MANDSKABSUDLEJNING ApS

Høje-Taastrup
Vores kunde er specialist inden for landskabsopgaver, udelukkende med fokus på etablering. De er eksperter på opgaver, der er komplicerede, og stiller store krav til hurtig udførsel, samtidig med at kvaliteten er i top. Virksomheden er, som den førs...
Indrykket:4. april 2018
Udløbsdato:29. april 2018

ScanPeople søger Project Manager til Nilpeter A/S

SCANPEOPLE ApS

Høje-Taastrup
Vi søger en Project Manager til en spændende og udfordrende stilling i en stor, international og markedsførende virksomhed. Som Project Manager får du et stort ansvar på dine skuldre. Du fungerer som bindeled mellem kunden og dit team af rejsemontør...
Indrykket:16. april 2018
Udløbsdato:25. april 2018

Ingeniører og Projektledere

SCANPEOPLE ApS

Høje-Taastrup
ScanPeople mærker en stigende efterspørgsel efter Ingeniører og Projektledere med maskin-, El-, Elektro- og Automationsbaggrund. Hos ScanPeople har vi meget travlt med, at servicere vores kunder med kvalificeret arbejdskraft. Efterspørgsel efter vor...
Indrykket:16. april 2018
Udløbsdato:25. april 2018

Agile Coach in IT Banking, Nordics & Poland

NORDEA FINANS DANMARK A/S

Høje-Taastrup
Nordea has embarked on a journey to introduce Agile ways of working. In support of this strategic change the Agile Office team within Banking IT is being strengthened, with an aim to provide agile support to the business and IT organisations. The po...
Indrykket:13. april 2018
Udløbsdato:30. april 2018

Kommerciel Projektleder med flyteknisk baggrund

DAO AVIATION A/S

Roskilde
Har du jet fuel i årene, overblik på helikopter niveau og teknik på rygraden? Er du struktureret og holder du af kundekontakt? Så er du måske vores nye kollega. DAO Aviation AS søger en alsidig Projektleder. Vi tilbyder et spændende og udfordrende j...
Indrykket:19. april 2018
Udløbsdato:14. juni 2018