Senior Problem Manager, Copenhagen

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking. 

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us? 

The offer

As Senior Problem Manager, you’ll be a part of a team that is responsible for following up on incidents/ situations that impact the strategically important business services in Nordea ensuring that they do not reoccur. 

In The Problem Management team we are accountable for logging, investigating, performing root cause analysis and the coordination of finding preventive actions for business critical and major incidents. 

What you’ll be doing: 

  • The problem manager is accountable for analysis and resolution actions of business-critical problem investigations
  • Coordinates operational meetings to find root causes within five days and secures that the quality is according to agreed standards
  • Govern the lifecycle of the preventive measures established during an investigation
  • Responsible for keeping the problem record accurate and up to date on a daily basis
  • Responsible for delivering high quality and first-class service and support

As a Senior Problem Manager within the Problem Management Team, you will be a part of an organisation that interacts on a global level with different IT groups and the business side within Nordea. 

The role is based in Copenhagen.  

Who are you

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to. 

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job. 

You have: 

  • A strong driving force, being able to work independently, being well structured and thorough
  • An overview perspective but also a sense for details
  • A highly developed analytical mindset
  • An ability to utilize your excellent communication skills on many organizational levels

Your background: 

  • Excellent technical skills
  • ITIL foundation v3 certification is a requirement
  • Excellent project management skills
  • Fluency in English and excellent communication skills both written and oral
  • Excellent Excel skills

If this sounds like you, we look forward to welcoming you to the team!  

More information

You have until April 27th 2018 to send us your application. For more information about the position, you are welcome to contact Anna Axelson, 

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences. 

Great people often know great people – please share if you have a friend who would love this job. 

To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition handling everything related to recruitment.

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