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Senior Service Delivery Officer in Tax Services Remediation Program (fixed-term)

Job Description

Who are we?
Tax Services & Customer Reporting is an important area in LC&I Technology & Services providing dividend taxation and investment reporting services to all clients in the Danske Bank Group. We are a diverse group of more than 50 specialists spread across Denmark and Lithuania.

Our mission is to provide timely, efficient and high quality customer service and process administrative tasks related to tax services and investment reporting. By joining us, you will become a part of a newly created Tax Services Remediation Program of around 30-50 highly specialised colleagues in Denmark and Lithuania, play a significant role in achieving our mission, and be part of culture where we take pride in our work and care about each other’s wellbeing.

What will you be doing?
As our new team member, you will be assigned to different projects within the Tax Services Remediation Program, work hand-in-hand with project managers and project teams, and collaborate with a variety of internal and external stakeholders to ensure Tax Services are built on solid operational foundation relying on efficient and compliant processes. In your day-to-day work, you will report to Head of Tax Services Remediation Program or one of the project managers within the Program.

Your main responsibilities include (but are not limited to):

  • Contribution to one or several remediation projects within Tax Services Remediation Program
  • Maintenance and development of business processes, internal work procedures and instructions
  • Design and implementation of quality, regulatory and business controls
  • Maintenance of customer documentation
  • Reporting to authorities and internal stakeholders
  • Completion of daily operational tasks as required
  • Ad-hoc assistance to other teams within Tax Services and Customer Reporting area
  • This is a one-year contract with the possibility to secure permanent position at Danske Bank.

    Who are you?
    As our ideal candidate, you have a higher education and previous experience in investment or tax domains. You also possess an understanding of banking operations and processes. Furthermore, you are proactive and you thrive in an ever-changing environment where your “can do” attitude always enables you to roll up your sleeves and deliver.

    In addition to the above, you ideally have:

  • Analytic and structured approach, and you can work both on your own and together with others
  • Customer-focus and a strong sense of ownership, driving tasks through to a successful conclusion
  • Experience within operations in the financial industry.
  • Experience in creating, developing and updating documentation and procedures
  • Advanced English skills
  • Candidates for more senior roles, i.e. Chief or Principal Officer, are also expected to:

  • Possess knowledge of Tax Services
  • Have experience with operational risk and risk mitigation
  • Bring extensive experience within operations from a larger company within the financial industry
  • What can we offer?
    As we are a leading Scandinavian bank with a global footprint, we will offer you many opportunities to grow your career and develop your competencies. We have leaders who will inspire and support you to succeed, and we offer you great flexibility and freedom under responsibility.

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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    Senior Service Delivery Officer in Tax Services Remediation Program (fixed-term)

    Job Description

    Who are we?
    Tax Services & Customer Reporting is an important area in LC&I Technology & Services providing dividend taxation and investment reporting services to all clients in the Danske Bank Group. We are a diverse group of more than 50 specialists spread across Denmark and Lithuania.

    Our mission is to provide timely, efficient and high quality customer service and process administrative tasks related to tax services and investment reporting. By joining us, you will become a part of a newly created Tax Services Remediation Program of around 30-50 highly specialised colleagues in Denmark and Lithuania, play a significant role in achieving our mission, and be part of culture where we take pride in our work and care about each other’s wellbeing.

    What will you be doing?
    As our new team member, you will be assigned to different projects within the Tax Services Remediation Program, work hand-in-hand with project managers and project teams, and collaborate with a variety of internal and external stakeholders to ensure Tax Services are built on solid operational foundation relying on efficient and compliant processes. In your day-to-day work, you will report to Head of Tax Services Remediation Program or one of the project managers within the Program.

    Your main responsibilities include (but are not limited to):

  • Contribution to one or several remediation projects within Tax Services Remediation Program
  • Maintenance and development of business processes, internal work procedures and instructions
  • Design and implementation of quality, regulatory and business controls
  • Maintenance of customer documentation
  • Reporting to authorities and internal stakeholders
  • Completion of daily operational tasks as required
  • Ad-hoc assistance to other teams within Tax Services and Customer Reporting area
  • This is a one-year contract with the possibility to secure permanent position at Danske Bank.

    Who are you?
    As our ideal candidate, you have a higher education and previous experience in investment or tax domains. You also possess an understanding of banking operations and processes. Furthermore, you are proactive and you thrive in an ever-changing environment where your “can do” attitude always enables you to roll up your sleeves and deliver.

    In addition to the above, you ideally have:

  • Analytic and structured approach, and you can work both on your own and together with others
  • Customer-focus and a strong sense of ownership, driving tasks through to a successful conclusion
  • Experience within operations in the financial industry.
  • Experience in creating, developing and updating documentation and procedures
  • Advanced English skills
  • Candidates for more senior roles, i.e. Chief or Principal Officer, are also expected to:

  • Possess knowledge of Tax Services
  • Have experience with operational risk and risk mitigation
  • Bring extensive experience within operations from a larger company within the financial industry
  • What can we offer?
    As we are a leading Scandinavian bank with a global footprint, we will offer you many opportunities to grow your career and develop your competencies. We have leaders who will inspire and support you to succeed, and we offer you great flexibility and freedom under responsibility.

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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