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Senior Service Engineering Manager

JOB DESCRIPTION

Job Description Summary

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

If you are someone with strong technical skills and leadership ability, with a personal drive, and you are process oriented with excellent problem-solving skills, possess an excellent understanding of technology and product development and execution, you might be the person we are looking for.

Key responsibilities include:

  • Introduce RAMS tools to structured field analysis, and help the integration of the identified requirements to blade specifications.
  • Create DFMEA reviews and updates based on field experience, and maintain reporting along product lifecycle.
  • Participate in new product introduction to ensure design for reliability inputs are implemented in design.
  • Support the Reliability quality team to reduce warranty exposure while tackling the technical reliability problems.
  • Be the link to field Services operations, support Service and Customer queries related to RAMS figures
  • Drive a 0-failure mindset in the for LM products that lead to increased availability of end-customer assets.
  • Take a proactive approach in working/ driving tasks with cross functional project teams.
  • Qualifications/Requirements:

  • Bachelor's or Master's degree in mechanical, industrial, manufacturing engineering or similar and 5-7 years of relevant experience.
  • Knowledgeable in DFMEAs, RAMS processes and tools
  • Familiar with structured problem-solving techniques. Demonstrated ability to evaluate and resolve technical problems.
  • Demonstrated strong system thinking and quality mindset. Ability to assess tradeoffs, effectively assess risk, and optimize results.
  • Have people management skills and ability to motive and engage team members/colleagues
  • Quick to learn & adopt new technologies and product introduction into service business.
  • Desired Characteristics:

  • Able to manage highly skilled people
  • Experience in Wind business and blade design
  • All round knowledge of blade materials
  • Ability to design, analyze, document and plan
  • Pragmatic, Innovative and responsible
  • Additional Information

    Relocation Assistance Provided: No

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