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Senior UX Designer, Copenhagen

Are you a passionate designer looking to have an impact on the financial experience of 11 million customers across the Nordics? If yes, then you’ll fit right in!

Nordea’s Customer Experience & Design team is rapidly growing, and we are looking for a Senior UX Designer to strengthen the crew. This is a chance for you who love tough problems and want to help to shape the next generation digital customer experience.

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. 

About this opportunity

Welcome to Nordea’s Designer Community. The team is located in Copenhagen and harbours all talent - Content, Service, UX, and UI Designers - necessary to shape the future of banking today. We hope you’re as excited about joining us on this transformational journey as we are!

Inside Nordea, we add value by working at the forefront of intuitive, innovative and beautiful products that enable our customers. We work across projects that affect nearly all our customers, from retail to business banking, web, mobile, chatbots and soon-to-be voice. We strive to learn and understand our users’ needs, behaviours and emotions that inform product strategy, and design decisions.

What you’ll be doing:  

On a daily basis, you will work with native mobile or responsive web design projects from concept to development, while working side-by-side with our Designers, Developers and Business Stakeholders. We are looking for someone who is curious, continually looking for ways to grow their design skills, to work with our product development teams, to think critically about what we’re doing and how to improve the customer interactions through empathy.

  • Designing solutions for complex customer needs in native mobile or responsive web platforms
  • Partnering, influencing and supporting other cross functional delivery teams to shape the digital product or vision using Design Thinking practices
  • Working with the User Research teams to gather insight, test hypothesis and incorporate customer feedback into solutions
  • Continuing to stay abreast of the latest design tools and techniques, customer needs, behaviour and perceptions, as well as business and industry drivers

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

  • Have a passion for all things design related with a desire to push the boundaries of design and customer experiences
  • Have strong communication skills, including presentation skills and the ability to explain your design decisions
  • Have strong work ethic, underpinned by a positive attitude and a passion for learning and growing
  • Excel with an immaculate attention to detail
  • Are a well-organised, independent and curious self-starter with a proven ability in enabling and producing high-quality design
  • Want to create a real impact and know how to uncover customer insights from data-driven environments

Your experience and background:

  • Many years of digital product design with a multinational brand, design team or similar
  • BA/MA degree in Art, Design, HCI or a related field
  • Experience working with multi-disciplinary teams and digital technologies
  • Expert at understanding UX and UI design, digital trends and demonstration of complex problem-solving design methods
  • Ability to create user flows through detailed sitemaps, wireframes, and related documentation
  • Skills to rapidly iterate designs and prototypes
  • Knowledge to extract customer insights from data-driven environments
  • Experience in applying with Design Systems

If this sounds like you, get in touch!

Next steps

Please submit in English your application and portfolio no later than 16 February 2020.

For more information about the position, please contact Experience Director Mateusz Horak, mateusz.horak@nordea.com.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

 


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