Senior UX Writer

At Trustpilot, we interact with millions of consumers and businesses every day through the content that we write – for our business app, consumer site, support articles, blogs, emails, etc. People from all over the world use Trustpilot, and we want our copy to be easy to understand, engaging, and to-the-point.

To help us on our way, our Product Department is looking for an experienced Senior UX Writer who’s passionate about creating user- and data-driven content, while ensuring  the Trustpilot tone of voice is embedded in everything from headlines to tooltips. 

You’ll be working closely with our UX designers and product teams to support and improve UX writing processes from copy creation to localization. Aside from providing your expert input on  all copy for our Product UI, you’re also responsible for making copy an integrated part of the design process from the very first wireframe to quality assurance. You have the theoretical knowledge to back up your opinions, and the practical experience to show the value of your contributions.

As Senior UX writer, your mission is to build the bridge between the user’s needs and the company’s goals. That means always putting the user’s needs first while keeping the brand strategy, legal considerations, and other company goals in mind.

 

In your role

  • Write, revise, and proofread product content in American-English and collaborate with Product teams to shape our product experiences by creating useful and meaningful copy that positions Trustpilot as a universal symbol of trust
  • Be a strong voice for the UX writing perspective throughout the product development process and serve as a subject-matter expert, working with Trustpilot's brand values by applying, promoting and enhancing our tone of voice guidelines 
  • Promote, uphold, and help to enforce UX writing processes, guidelines, and knowledge across Trustpilot and showcase the value it brings to the product development process
  • Challenge yourself and the teams around you on how we work with UX writing and educate others on UX writing processes and tools
  • Drive content research projects to understand the needs of our customers and support insights-driven decision-making in optimizing the performance of UX copy 

We are looking for

  • Excellent language skills in American-English
  • Several years of experience writing or editing content for web and/or mobile, as a UX Writer, Content Strategist, or similar
  • Experience guiding product teams in UX writing best practices to establish UX writing consistency

We are

You’ll join Product’s Localization and Copywriting Team, an international group of professional writers who support all our major markets. You’ll write the source language for all Product UI, so the team will rely on you to give them the context they need to create trustworthy and friendly content around the globe.

We offer

  • Opportunities to learn and develop your career in a fast-paced company
  • A chance to be a key part of an exciting international growth journey
  • Great colleagues and a supportive work culture that you can believe in
  • Great location in central Copenhagen

 

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.


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