Service Engineer

Service Engineer

Do you have interest for high quality Audio? Would you like to work with one of the leading Audio brands in the World! We are recruiting for the role of Service Engineer to join our Nordic Service team.

As our new colleague your culture and language skills will be the ambassadors of our corporate culture principles. You will be responsible for repairing Sennheiser branded products and handling Customer Support calls. Your key objective will be to offer a premium level service to customers by delivering high quality of work with the minimum turnaround time.

You will work in close cooperation with other departments, including Customer Service, Technical Service, Technical Application Engineers, and sales to offer a seamless support process for the customer.

Your Main Accountabilities will be:

Repairs

  • Handling technical repairs to Sennheiser products – including: Microphones and Wireless Systems (digital and analogue) Business Communications products (meeting and conference) Visitor Guidance and Audio Streaming Headphones and Headsets
  • On completion of repair job, updating the ERP system with details of all work carried out, including parts, labour, fault description, etc.
  • Communicating with customers and other team members about repairs via telephone, email, etc.
  • Skills and Competencies

    We imagine you have extensive knowledge and skills in fault finding and repairing electronic circuits to board and component level. You should have also the experience in system level fault finding and doing mechanical repairs. Digital and analogue electronics as well as audio and RF knowledge are essential to this role. You should also have analytical and have problem- solving skills to be able to support our customers. As our new colleague, you should have a strong team spirit and demonstrate a strong positive work ethic that embodies our company’s culture and corporate values.

    You will also need to be:

  • Competent in general IT skills
  • Proactive, problem solving, “can do” attitude
  • Have the ability to work under pressure and to tight deadlines
  • Continuously strive to upskill and keep abreast of change.
  • Be able to support projects and duties applicable to Service Department
  • Education/Experience:

    We expect a combination of Technical College or relevant Apprenticeship and/ or a minimum of 2 years work experience.


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