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Service & Support Engineer for DEIF

Would you thrive in a position where you will provide technical support, perform on-site & in-house service and teach customers and colleagues about DEIF’s products? For our Service & Support team, we are looking for a skilled and committed Service & Support Engineer that can deliver high-quality service and support that exceeds our customers’ expectations.

 

The job

Service & Support Engineers are the face of DEIF. Therefore, you must be able to communicate technical details clearly with customers and colleagues of varying technical knowledge, language and cultural backgrounds, in person as well as by phone and email. You will be part of a dynamic department, where solving complex problems and thinking creatively will set demands for your technical skills.

As a Service & Support Engineer, your tasks will include:

  • Service visits in connection with commissioning, replacement of products and troubleshooting
  • Support sales representatives/colleagues in the preparation of quotations and complex applications
  • Technical remote support for products (Phone, Chat, Ticket, 24/7 service phone)
  • Execute technical training for customers and DEIF employees and keep training materials updated
  • Test of new/existing products and give input to/reviewing technical documentation
  • Convey market feedback on products and trends to Product Management

Expected travel activities: approximately 10-50 days per year.

The person

At DEIF, there will be many opportunities for you to grow. What you may lack in knowledge or experience, we will make sure to teach you. Most importantly you are curious and willing to learn.

You should have one or more of the following experiences:

  • Education: Industrial Electrician, Marine Engineer, Automation Engineer or equivalent to
  • Experience in electrical diagnosis, knowledge of power or engine operation and control and regulation techniques
  • Basic programming experiences in either C, CODESYS, HMI scripts or similar
  • Preferably 2-3 years relevant and practical experience from power generation and/or control industry
  • Knowledge of utility interface standards
  • Technical aptitude and the ability to follow technical instructions and convey complex technical concepts across diverse platforms
  • Fluent in English, other spoken languages are beneficial

As you will experience a lot of customer contact, you are customer oriented and service minded. An important part of the job is also to complete internal and external training and therefore, you are comfortable with presenting and communicating with other people. You are a person who is independent, a self-starter and one who can change between tasks with minimum preparation. Someone, who enjoys being part of a team where enthusiasm and commitment is key and who possess an international mindset.

What can you expect to find at DEIF?

The core of our values is respect for the individual, ambition to become better at all times, and an understanding of our organisation as a whole. We believe that the values grow the best in an informal working environment characterised by freedom with responsibility and a flat organisational structure, where many tasks are performed in close cooperation across the organisation.

DEIF is very concerned with corporate social responsibility as well as social responsibility, and we have a very special focus on sustainability. We have introduced our own code of conduct, which are based on internationally recognised conventions on human rights, labour rights, safety & environment and anti-corruption.

  

Interested?

Send your application and CV as soon as possible on our website www.deif.com/careers.

If you want to learn more about the position, feel free to contact Department Manager Daniel Sandgaard on email dsa@deif.com or tel. +45 3010 3176

 

About DEIF

Established in Denmark in 1933, today the DEIF Group is a global market leader in green, safe and reliable control solutions for decentralised power production on land and at sea. Put a little simpler, we make sure that the power never goes out.

 

The DEIF group is privately owned by the founder's son, Toke Foss, and today DEIF has more than 630 employees and is represented in over 50 key markets. 20 % of our employees work within R&D identifying new environmentally friendly ways of reducing maintenance expenses and fuel consumption for the world’s power generating industries. We call it: POWER EFFICIENCY


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