Solutions Architect

The world needs to change. Corruption and bribery is a major source of poverty and injustice, and holds back growth and equal opportunities. At GAN we build software that helps companies do the right thing - and do so in the right way. GAN offers a connected and automated approach to compliance processes, ranging from whistle-blowing, policy management and training to due diligence and screening. We are ambitious in our efforts to build world class products for our customers, and for that we need the best people to join our team.

 

We are looking for a detail-oriented, quick-thinking Solutions Architect for our Customer Success Team based out of Copenhagen. In this role, reporting to the Director of Projects and Processes, you will be responsible for designing and documenting relevant configurations to fit the needs of our customers. 

 

Responsibilities would include

 

  • Lead and complete the Design phase of projects
    • Interfacing with Customer to architect and document the full underlying solution to ease the handover of the conceptual module across to the solution delivery team for implementation
    • Output: Blueprints with detailed annotations, configuration documentation, module content, project plans
    • Meet the project timelines, milestones and deadlines
    • Efficient and precise hand-off of Design phase documentation to the Solution Delivery team
  • Contribute to Scoping, requirements gathering and budgeting of projects during pre-sale as necessary
  • Act as the technical liaison on behalf of the Customer Success department with the internal Product Team 
    • Support CS Team with explanations and updates on product developments, knowledge, releases
    • Create efficient ways for CS teams to access product information and documentation
    • Updating the Support team with support documentation
    • Support the Product team with CS knowledge, become a trusted advisor for Product development for customer centricity
  • Own (in relation with Product Documentation) the explanation of technical and infrastructure related issues
    • Own API and SSO set up - as well as IP and email whitelisting - via direct interactions with Customer IT teams
    • Maintain related IT documentation (in collaboration with product) and ensure adoption by CS teams 
    • Key contact for Internal IT security and conveying key messages
  • Own bug escalation and prioritization process
  • Create documentation for data migration processes in collaboration with engineering team

 

What we are looking for

  • Many years’ experience in a customer-facing leadership role in a Saas company
  • Proven solution engineering, project management and program management skills
  • Passionate about customer success and meeting business goals and functional requirements in an efficient manner
  • Self-starter, highly driven, strong attention to detail, organization and time management skills 
  • Excellent communication skills and a strong relationship builder both internally and with customers
  • Able to thrive in an ever-changing environment - solutions oriented and highly adaptable
  • University degree at Bachelor or Master level
  • Perfect mastery of English; an additional language would be a plus
  • Proficient technical understanding and general understanding of technologies such as AWS, SaaS, Cloud and System Integration – and ability to hold a technical discussion with customers’ technical teams
  • Expert proficiency with MS Excel, MS Word, Diagrams.Net / Visio, MS Project (or similar), Confluence / Jira and Database management skills; other development-related capabilities would also be an strong asset

 

Who we are

A highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers and developers. This is a unique setup within our industry and the perfect foundation for revolutionizing the compliance space by raising the bar through innovative technology.

 

We are +70 people divided between our three offices located in Copenhagen, London and New York.

 

What we offer

  • Competitive salary, plus share/stock options.
  • Excellent growth opportunities.
  • Work with an amazing team of talented and motivated people who love their work.
  • Flexible working hours.
  • Contribute to a truly important cause - work with purpose.
  • A real impact on the company’s growth and evolution.
  • Great office space and central  location in the heart of Copenhagen near Kgs. Have.
  • Social activities; quizzes, movie nights, DHL run, Friday bars, Summer/Christmas parties and much, much more.
  • Amazing lunch, free soft drinks, fruit, snacks and great coffee.


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