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Store Manager

Job Description

As Store Manager, you're responsible for meeting the sales and profitability targets. You work strategically and seek continuous improvement in how to streamline operations to provide a fantastic customer experience in your store. 

You ensure that your team is well-trained and service-oriented, and you work actively with succession planning and talent development. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues. You act in line with our Values and Leadership Expectations. You contribute to our business success by being results driven, business minded and a team player; a role model for H&M. 

Some of your key responsibilities

  • You analyze and follow up sales KPIs for your store daily and take actions to maximize the results. 
  • Together with the store Management Team, you ensure optimized scheduling covering all necessary areas and functions in store to support the sales KPIs. 
  • Responsible for prioritizing and taking actions that have a clear effect on sales in your store in agreement with your Area Team. 
  • Giving feedback to the Area Team regarding the store allocations to secure a good garment level to support the selling. 
  • You ensure that H & M's requirements for direct and indirect customer service are met in your store. 
  • You ensure that the maintenance of your store is handled in a cost-effective manner, in accordance with H & M's requirements and take appropriate actions. 
  • Oversee and manage recruitment, training, development and succession planning for your Store. You are also responsible for ensuring the quality of the introduction of new employees.  
  • Evaluate and manage the performance of Store team members; execute dialogues, development plans, feedback and follow-ups and take actions to improve performance and develop your team accordingly 
  • In your role as store manager, you have the overall work environment responsibility in the store, you ensure that laws and safety measures are complied with in accordance with national laws and H & M's guidelines. You always ensure employee and customer safety. 


Just like everyone at H&M, we believe you are a sales driven, social, open and ambitious team player full of drive and optimism.

We believe this is you

  • Keen interest in fashion, sales and customer service 
  • Open and honest in their communication and feedback with their co-workers  
  • Drive and ambition to maximize the sales and profitability of their store 
  • Willingness to learn new things and to develop at H&M 
  • Driven by achieving results through teamwork 
  • Ability to act as an inspiring and motivational leader 
  • Good at planning, organizing, and prioritizing 
  • Minimum of 2 years retail management or comparable experience. 
  • Fluent in English and Danish (Scandinavian language) both spoken and written

Additional Information

Do you meet the above criteria?

The position is a permanent fulltime position based in Sønderborg, Denmark.
If you feel that your experience, skills and ambitions are a match, please place your CV and Cover Letter in English no later than June 15th, 2021. Your individual personality is important to us and we believe that diversity in experience and backgrounds helps to promote a dynamic, inclusive, and creative workplace for our employees. Regardless of your role, you contribute to our success by observing our values and performing your tasks with commitment and passion. Be yourself & more at H&M

We look forward to receiving your application!

H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.

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