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Student Assistant, Customer Success Management - German speaker

At Ageras, we create visibility into the market of legal and financial services. Our Clients range from private citizens to small- and midsize businesses across Europe, who are looking for a lawyer, accountant, or bookkeeper (our Partners).

Right now, we’re looking for an ambitious student to join our successful Customer Success team. As our Student Assistant, you’ll handle the communication with our customers, who are in the need of a specialist. You’ll support your customer portfolio from the first initial contact until finding the perfect specialist.

Specifically, you’ll:

  • Identify and access customer’s needs and requests over phone
  • Assist and guide our customers to successfully find a Bookkeeper, Lawyer or Accountant
  • Be in contact with our partners (accountants) to ensure completion of customer requests
  • Take ownership of customer issues and follow problems through to resolution
  • In general, support the Customer Success Team

Requirements

You empathise easily with people and can build relationships quickly over a phone. As a person, you are the type who wants to go “above-and-beyond” to give clients a spectacular experience and you take pride in supporting them through the customer journey.

Maybe you are studying for a Bachelor's degree and eager to use your learning in practice – maybe you have been working with customers before from another student job? To us, it is important that you are ambitious, with a sound business understanding, and have a strong will to develop – not only yourself, but this position.

You also have:

  • Near-native German language skills and conversational English language skills
  • An ability to learn quickly and a great collaboration skills
  • An ability to maintain the highest integrity and compliance in everything you do
  • And a focused, quality conscious and organized approach to your work

This is a part time position, minimum 10 hours a week. You can expect to work both during daytime and evenings, as we are open for client calls from 9:00 – 20:00.

Benefits

At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.

Interested?

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks.

If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.

About Ageras

At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 6 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany, and the UK.


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330010047Phoenix-903246f912019-05-16T00:00:00Student Assistant, Customer Success Management - German speaker

At Ageras, we create visibility into the market of legal and financial services. Our Clients range from private citizens to small- and midsize businesses across Europe, who are looking for a lawyer, accountant, or bookkeeper (our Partners).

Right now, we’re looking for an ambitious student to join our successful Customer Success team. As our Student Assistant, you’ll handle the communication with our customers, who are in the need of a specialist. You’ll support your customer portfolio from the first initial contact until finding the perfect specialist.

Specifically, you’ll:

  • Identify and access customer’s needs and requests over phone
  • Assist and guide our customers to successfully find a Bookkeeper, Lawyer or Accountant
  • Be in contact with our partners (accountants) to ensure completion of customer requests
  • Take ownership of customer issues and follow problems through to resolution
  • In general, support the Customer Success Team

Requirements

You empathise easily with people and can build relationships quickly over a phone. As a person, you are the type who wants to go “above-and-beyond” to give clients a spectacular experience and you take pride in supporting them through the customer journey.

Maybe you are studying for a Bachelor's degree and eager to use your learning in practice – maybe you have been working with customers before from another student job? To us, it is important that you are ambitious, with a sound business understanding, and have a strong will to develop – not only yourself, but this position.

You also have:

  • Near-native German language skills and conversational English language skills
  • An ability to learn quickly and a great collaboration skills
  • An ability to maintain the highest integrity and compliance in everything you do
  • And a focused, quality conscious and organized approach to your work

This is a part time position, minimum 10 hours a week. You can expect to work both during daytime and evenings, as we are open for client calls from 9:00 – 20:00.

Benefits

At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.

Interested?

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks.

If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.

About Ageras

At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 6 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany, and the UK.

2019-05-19T00:50:14.077 At Ageras, we create visibility into the market of legal and financial services. Our Clients range from private citizens to small- and midsize businesses across Europe, who are looking for a lawyer, accountant, or bookkeeper (our Partners). Right now, we re looking for an ambitious student to join our successful Customer Success team. As our Student Assistant, you ll handle the communication with our customers, who are in the need of a specialist. You ll support your customer portfolio from the first initial contact until finding the perfect specialist. Specifically, you ll: Identify and access customer s needs and requests over phone Assist and guide our customers to successfully find a Bookkeeper, Lawyer or Accountant Be in contact with our partners (accountants) to ensure completion of customer requests Take ownership of customer issues and follow problems through to resolution In general, support the Customer Success Team Requirements You empathise easily with people and can build relationships quickly over a phone. As a person, you are the type who wants to go above-and-beyond to give clients a spectacular experience and you take pride in supporting them through the customer journey. Maybe you are studying for a Bachelor s degree and eager to use your learning in practice maybe you have been working with customers before from another student job? To us, it is important that you are ambitious, with a sound business understanding, and have a strong will to develop not only yourself, but this position. You also have: Near-native German language skills and conversational English language skills An ability to learn quickly and a great collaboration skills An ability to maintain the highest integrity and compliance in everything you do And a focused, quality conscious and organized approach to your work This is a part time position, minimum 10 hours a week. You can expect to work both during daytime and evenings, as we are open for client calls from 9:00 20:00. Benefits At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world. Interested? Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks. If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at 45 31 79 17 15. About Ageras At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 6 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany, and the UK.11jobnet903246f9100000000000IDK_OFIR_02DKDanmark228DKK2019-05-18T00:00:000000https://www.ageras.com/jobs/view?shortcode=4D3B0E78260EuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3489743AGERAS A/S11Vesterbrogade 1E, 61620København VDKDanmark0DKDanmarkDKDanmark8Fuldtid46Permanent730574JobNet4961890496189010019-03-20190https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=903246f9https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=903246f9https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=903246f9&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=903246f9&page=EmailApplyForm&component=SendApplicationButtonhttps://static.matchwork.com/company/logo/DK/ORS/SoMe/Salg_marketing_og_kommunikation/Media/4.jpgSøger du nye udfordringer indenfor Media?12008001Dansk3Læse/ tale14Media361077183Imkenoreply@ofir.comDKDanmarkDKDanmarkda-DK