Our Scandinavian culture is based on our dedication to put people first. It's how we grow our culture, our business and our community. Investing in people is how we do it.
Are you eager to join the global industry leader in video management software and an international company in rapid growth? Are you a service minded, results-oriented student wishing to acquire experience in a rapidly growing sector?
We offer you one-year employment contract with a flexible working schedule and possibility of permanent employment upon successful completion.
If that sounds good, then Milestone Systems might be the place for you, because the future is up to you!
You will be part of
Milestone Technical Support (MTS) is an international team of support professionals, engineers, developers, and testers dedicated to excellent customer and partner satisfaction. MTS uses its core technical competencies and an excellent knowledge of the Milestone software and supporting applications to deliver responsive and reliable solutions. We do excellent support on a global scale and handle a wide range of setups and technical challenges daily, while keeping cool under pressure.
What you will do in a typical day at Milestone
- Understanding our products and tools
- Providing technical support over phone and chat
- Assisting in reaching the team goals, by following the processes
- Resolves technical issues by applying troubleshooting techniques and analysis
- Ensures that all relevant communication, documents, and files related to the case are accurately archived in the support system
- Create and maintain a variety of self-help resource (KBs, how-to guides), monitor community forums
- Meet predetermined targets and represent the company in a professional manner
- First point of contact for basic/simple customer-facing issues, normally handled by the Partner or by Milestone Helpdesk
- Answers in-depth technical questions requiring remote troubleshooting and analysis methods/skills
- Identifying failures of the basic functionality of the product such as video not recording, installation failing, etc.
- Troubleshooting product or Windows environment error messages
How you can match
- Basic IP Network knowledge
- Basic storage technologies knowledge
- Troubleshooting skills
- Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
- Has good analytical problem-solving capabilities
- Positive customer service approach - can recover from dissatisfied-customer situations
- Ability to take on increasingly challenging assignments with a 'can do' attitude and expects a positive outcome
- Excellent communication skills and fluency in English and French/German/Spanish/Italian both written and verbal
Milestone Supports Your Wellbeing and Growth
- 25 days of paid vacation
- Flexible working hours
- Public transport card or parking spot in the office
- Compliments gift card
- Sports card
- Food vouchers
- Employee Assistance Program
- Luxury health and dental package
- Life insurance
- Learning and trainings plan
Thrilled to hear more
If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV. Interviews will be conducted on an ongoing basis. If you have questions for the position, please contact Melissa Honor Ruth Thompson, Technical Support Manager
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