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Swedish Speaking Customer Service Advisor

Do you speak Swedish fluently? Do you love exceeding customers’ expectations? Do you want to be part of a strong team at a dynamic workplace?

Then we have the role for you!

 

About you

We are looking for the very best customer service talent to match our customers' expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest!

Why you should join Sitel

At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme.

The Work

This role consists of resolving customer enquiries via telephone, email, Web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.

Provide high quality premium customer service via chat, telephone and email in Swedish

Assist in continuous improvement projects to help keep processes efficient and customers happy

Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. Translations

To ensure you are working within the required targets e.g. call length, quality, speed of answering queries

Record accurately the outcome of your contact into the database

Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required

Understand and comply with all company and client security requirements and Policies and Procedures

To support customers and respond to queries such as returns process, product enquires, questions regarding orders etc.

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

Working hours on the Swedish line are Monday to Friday from 08:00-16:00.

Salary is DKK 118.00 and hour and in addition, Sitel pays an amount that equals 3.4 % of the monthly salary to a Free Choice Account every month. Furthermore, Sitel pays the amount that equals 8 % of the monthly salary to a Pension Plan every month and as an employee, you pay 4 % yourself.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to http://www.sitel.com, or have a look at our FaceBook page.


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