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Team Leader Customer Service Denmark

At Essilor Denmark , we are looking for a Team Leader for our Customer Service Team.

The TL will plan and lead the work of the department in line with a friendly, accommodating, professional, competent and fast approach. Make optimal use of the department's resources. Set up training needs and establish training plans.

TASKS AND RESPONSIBILITIES:


Management:

  • To lead and distribute the daily work in the department to achieve the department's goals. Ensure that customer service is in close collaboration with the sales team. Including participation in sales meetings and trade fairs.
  • Ability to measure (set KPIs) and monitor the performance of the Customer Service Team to be able to anticipate upcoming issues (eg: workload, customer frustration & churn).
  • To plan work schedule, including holidays & days off
  • To conduct and participate in the interviews
  • Front Office

  • To deliver high quality and service to our customers by answering the phone, registering orders and providing customer support for products, campaigns and follow-up launching
  • To advice the customer on our products and glass solutions
  • To process complaints and inquiries

  • Back office

  • Process the orders
  • Unpack and register warehouse jobs
  • Responsibility for managing the logistics in the warehouse
  • Among other things handling of remote sanding and mounting jobs
  • REQUIREMENTS:

  • At least 2-3 years of work experience in customer service;
  • Customer-oriented approach
  • High school diploma or equivalent education
  • User-level Office suite (and/or other systems)
  • Fluent Danish in writing and speaking
  • Intermediate English in writing and speaking
  • Experience in managing a team
  • Education: Optician is preferable and/or equivalent experience.

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    Mere af samme slags?

    Modtag jobannoncer der minder om dette job i din indbakke.




    Når du tilmelder dig accepterer du samtidig vores privatlivspolitik. Du kan altid trække dit samtykke tilbage.