Technical Support Engineer

Do you have field service experience and Power Electronics insight? Would you like to take on an international position where you provide valuable technical support within a world leading company?

 

Make a difference – join Schneider Electric

Schneider Electric is a global leader in energy solutions and management. As our new Technical Support Engineer, you will be based either in Kolding-Denmark, Montbonnot-France, Shanghai-China or Bangalore-India and join a team of 16 dedicated professionals working in various locations worldwide. The team provides expert escalation support to field service representative(FSR) within the Schneider organization and close partners all over the world. You will be in the move of the IoT revolution where all of Schneider Electric’s connected product will provide key information to allow predictive and advanced maintenance. The international aspect of this position means occasional travels all over the world.

 

Support technical escalation of Expert Level issues

Your primary mission is to solve technical problems by answering day-to-day FSR escalation issues for 3-phase UPS products. You are also in charge of setting up product information data for FSR purposes and troubleshooting guides on our website, which is especially important in connection with new product launches. In addition, you participate in new project development, reviews and technical tests, and you help improve service performance, upgrade FSR service tools and processes as well as contribute to customer specific analysis reports.

 

Many career opportunities and focus on development

At Schneider Electric, we want the best employees. That is why we do not compromise on education and personal development, and we work targeted and structured with educational plans from day 1. As Technical Support Engineer, you will constantly develop your professional competencies and have focus on your personal development.

 

Technical profile with commercial understanding

  • You have a B.Sc. degree in Engineering, or other technical degree
  • In addition, you have at least 5 years of related experience in similar roles, field service activities or in research & development
  • You are fluent in English (written and spoken) – and proficiency in Danish or other languages would be a plus

 

As a person, you are independent with strong communication and networking skills. With your solid electrical and electronics understanding, you are able to solve complex problems as well as to explain technical information to others. At the same time, you are flexible and result-oriented and you are able to bridge the gap between the technical sphere and the rest of the organization thereby providing our customers with the best possible service and solutions.

  

Interested?

If you have any questions regarding the position, please contact Global Field Services Technical Support Director Pere-Angel Huguet on   +33 6 31 50 80 20. Read more about us and meet some of our employees at http://www.schneider-electric.com.

 

Please apply online and send us your motivated cover letter, CV and diplomas. We are looking forward to hear from you.

Primary Location

: DK-Syddanmark-Kolding

Schedule

: Full-time


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