Technical Supporter

So you’re looking to change the world? But you’re a technical supporter and you don’t know where to start? Join Siteimprove’s Technical Support Team to help us continuously make everything better, together!

Responsibilities

  • Manage assigned tickets in line with Siteimprove’s Service Level Agreement and with the quality that provides high Customer satisfaction
  • Problem solve issues with product interface and reporting capabilities
  • Provides Customer support through primarily via tickets handling and occational phonecalls
  • Takes ownership of technical issues by troubleshooting and qualifying cases before escalating
  • Help create product troubleshooting guides to assist Customers and teammates
  • Reviews quality of sales demonstrations prior to handing off to the Sales team
  • Maintain practitioner level knowledge on product features, advantages, benefits and selling points for effective communication
  • Collaborate with other with team and other departments to ensure the optimal technical setup for every Customer
  • Advocate on behalf of the Customer to other departments to ensure Customer needs are met

What We Require of You

  • We’re open to whatever way that might have brought you to be the perfect fit for this role, but a minimum 1+ years’ experience in e.g. technical support or IT related customer support would be awesome!
  • That you’re fluent in Danish & English both oral and written

What We'll Love About You

  • Experience working with customer service platforms and ticketing systems
  • Knowledge of and/or experience with a Customer Relationship Management (CRM) tool
  • Proven record of accomplishment collaborating with global teams
  • Knowledge of one or more Content Management Systems
  • High level knowledge of Digital Content Creation, Accessibility, Search Engine Optimization, and Digital Analytics
  • Software-as-a-Service (SaaS) or IT Customer service experience

What You'll Love About Us

Siteimprove is a Danish founded multinational company with over 450 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto, and our customers are spread across North America, Europe, Japan and Australia.

Siteimprove transforms the way organizations manage and deliver their digital presence. With the Siteimprove Intelligence Platform, you gain complete visibility and deep insights, empowering you and your team to measure what matters, drive accountability, and act with certainty.

We also offer amazing perks!

  • Great and Inspiring Company Culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe.
  • Amazing Kitchen Staff. Our celebrity head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices.
  • Outstanding Office Location. We are located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
  • Own Friday Bar. On the top floor, we have our very own Friday Bar with quality beverages. In the summer, we may take the party to our cozy courtyard for barbecuing in the sun.
  • Coding Club, Events, and Workshops. The Coding Club meets weekly(Pizzas and beverages are on the house), and we regularly throw in-house events and workshops.
  • Corporate Social Responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company, internally and externally. Learn more about our CSR efforts here

How To Apply

Click on the 'Apply Now' button now to submit your application. If you have any questions regarding the job, feel free to contact Jacob Bjerrehuus on +45 3161 6742.

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy.


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