UX Researcher

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Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.Following the acquisition by Cision in 2021, Brandwatch to become a single business unit. Our Product Design team now operates as one single entity with representation split across some of our company's offices (Brighton, New York, Berlin, Copenhagen, Budapest, Sofia, Chennai) and some more EU/UK-based remote locations. Together, the Product Design team covers a wide range of skills from pure research to pure visual design as well as a number of people with a blend of skills in between. Our combined UX Research team sits within the Product Design division. We have come a long way towards functioning as one seamlessly integrated team, yet there are still many exciting projects ahead for which we need the additional support of a passionate and self-motivated UX Researcher. About the role: Day to day you’ll be working with a cross-functional squad of UX/UI Designers, Product Managers, and Engineers, to help bring new products to life, or improve existing products.You will be responsible for planning and conducting mixed methods user research, interviews, and testing, synthesising the gathered data, translating them into user requirements, and communicating your findings effectively with other team members. Your expertise should cover the full range of quant and qual user research techniques from early user requirements gathering (e.g. stakeholder interviews, surveys) to iterative usability testing.

What you will do:

  • Planning and conducting user research (contextual inquiries, interviews, workshops and surveys), user testing, and heuristic analysis
  • Translating findings into user stories, journeys, personas, jobs to be done, empathy/experience maps, presentations etc.
  • How you will do:

  • Facilitating user requirement sessions and user workshops
  • Presenting research findings to the team as well as wider audiences in creative and inspiring ways, clearly framing challenges and opportunities
  • What you will have:

  • A solid grasp of user-centered design (UCD) with empathy for the user
  • 3+ years of experience in applied product research (as a UX Designer/Researcher)
  • Experience conducting usability tests, card sorts, field studies, and diary studies
  • Strong analytical and data triangulation abilities
  • Ability to work effectively in a team setting and be open to receiving feedback and constructive criticism
  • Research and showcase knowledge in the industry’s latest trends and technologies
  • Nice to have
  • Experience translating concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences
  • You have experience working within a B2B or SaaS organisation 
  • You have experience contributing to and maintaining a research repository including collaborating with and engaging stakeholders to actively use the repository
  • You have experience with measuring user research impact
  • You have experience working with the Lean UX Canvas approach
  • What we offer:

  • 25 days of vacation per year
  • The employee is covered by the company’s pension and insurance scheme
  • Catered lunch plan everyday on weekdays, as well as a nice selection for breakfast
  • Excellent hardware bundle
  • Full Headspace subscription, 24/7 Employment Assistance ProgramInformal, friendly, welcoming environment focused on people, learning & development
  • Our Values:

  • Authentic - We value openness and integrity, and strive for both between our colleagues and customers.
  • Bold -We value fearlessness and conviction, and encourage our employees to push the company forward.
  • Creative - We value originality and curiosity, and apply both to our work at all levels and in all areas.
  •  *Our recruitment process is entirely remote for your safety!*#LI-SB1Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


    UX Researcher

    Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.Following the acquisition by Cision in 2021, Brandwatch to become a single business unit. Our Product Design team now operates as one single entity with representation split across some of our company's offices (Brighton, New York, Berlin, Copenhagen, Budapest, Sofia, Chennai) and some more EU/UK-based remote locations. Together, the Product Design team covers a wide range of skills from pure research to pure visual design as well as a number of people with a blend of skills in between. Our combined UX Research team sits within the Product Design division. We have come a long way towards functioning as one seamlessly integrated team, yet there are still many exciting projects ahead for which we need the additional support of a passionate and self-motivated UX Researcher. About the role: Day to day you’ll be working with a cross-functional squad of UX/UI Designers, Product Managers, and Engineers, to help bring new products to life, or improve existing products.You will be responsible for planning and conducting mixed methods user research, interviews, and testing, synthesising the gathered data, translating them into user requirements, and communicating your findings effectively with other team members. Your expertise should cover the full range of quant and qual user research techniques from early user requirements gathering (e.g. stakeholder interviews, surveys) to iterative usability testing.

    What you will do:

  • Planning and conducting user research (contextual inquiries, interviews, workshops and surveys), user testing, and heuristic analysis
  • Translating findings into user stories, journeys, personas, jobs to be done, empathy/experience maps, presentations etc.
  • How you will do:

  • Facilitating user requirement sessions and user workshops
  • Presenting research findings to the team as well as wider audiences in creative and inspiring ways, clearly framing challenges and opportunities
  • What you will have:

  • A solid grasp of user-centered design (UCD) with empathy for the user
  • 3+ years of experience in applied product research (as a UX Designer/Researcher)
  • Experience conducting usability tests, card sorts, field studies, and diary studies
  • Strong analytical and data triangulation abilities
  • Ability to work effectively in a team setting and be open to receiving feedback and constructive criticism
  • Research and showcase knowledge in the industry’s latest trends and technologies
  • Nice to have
  • Experience translating concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences
  • You have experience working within a B2B or SaaS organisation 
  • You have experience contributing to and maintaining a research repository including collaborating with and engaging stakeholders to actively use the repository
  • You have experience with measuring user research impact
  • You have experience working with the Lean UX Canvas approach
  • What we offer:

  • 25 days of vacation per year
  • The employee is covered by the company’s pension and insurance scheme
  • Catered lunch plan everyday on weekdays, as well as a nice selection for breakfast
  • Excellent hardware bundle
  • Full Headspace subscription, 24/7 Employment Assistance ProgramInformal, friendly, welcoming environment focused on people, learning & development
  • Our Values:

  • Authentic - We value openness and integrity, and strive for both between our colleagues and customers.
  • Bold -We value fearlessness and conviction, and encourage our employees to push the company forward.
  • Creative - We value originality and curiosity, and apply both to our work at all levels and in all areas.
  •  *Our recruitment process is entirely remote for your safety!*#LI-SB1Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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