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Western Europe Integrated IT Service Management Lead

We are looking for the right person to lead the Digital Workplace Services including our On Site Service in Western Europe. You will be leading a team of 9 Market IT Service Managers and be a trusted technology sparring partner to the business stakeholders in our WE region.


What you’ll be doing

You will be accountable for end-user satisfaction with Digital Workplace Services in WE by introducing fit-for-purpose standardised processes and IT tools to increase end-user productivity. It will be your responsibility to lead and inspire vendors and the virtual team of Service Mangers to provide innovative improvements in all Digital Workplace Services. In some markets you will be expected to have the oversite for the network, hosting and partly production IT Services.

Furthermore, you will be acting as escalation point for the response, prioritisation, coordination and resolution of incidents and service requests. If required you will represent IT in local market business engagement conversations.


What we’re looking for

A technology savvy transformational IT leader with several years’ experience in Service Management or similar IT leadership role. High degree of stakeholder management skills and result driven attitude combined with an affinity for efficient and effective end-user IT solutions. A true servant IT Leader that understands the business needs of today and has a vision for a Digital, mobile workplace of tomorrow.

A keen explorer who is interested in shaping the future of the WE IT Service Organisation to enable a true digital IT service transformation.


We expect our future college to be:

  • An engaged leader who shows interest and trust in her/his employees
  • Someone ambitious and driven about the IT agenda and deliverables of the region
  • A great facilitator of cross-market thinking and best practice sharing, not just in your own region, but also across our three regions
  • Business acumen and someone who is good at engaging with the business to secure the right future solutions for Carlsberg


What you can expect

You will become part of a highly motivated and well respected WE IIT Service Management Team. The role comes with a high degree of freedom in shaping and transforming the role and the IT Services in the region going forward. Furthermore, we offer you a modern working environment in our new beautiful Central Office building in Copenhagen, which under normal circumstances are full of great and ambitious colleagues from all around the world.


Then send your application through to us using the link in the job ad. Please be aware that this is the only way we accept applications.

If you have an important question before you are ready to apply, then please reach out to Helge Behrends (VP Integrated IT – WE IIT Lead) at

Deadline for applying is 17th Jan. 2021. We read applications continuously, and vacancies may be filled sooner than the deadline, so apply as early as possible.


We look forward to receive your application.



Carlsberg Group: Brewing for a better today and tomorrow

For us success has always been in the diverse mix of our people, our beers and our brands. At Carlsberg, we want to recruit and develop people with a global mindset, cultural understanding, and international experience to ensure that our organization stays agile, inclusive and prepared for future growth. Only by acknowledging and harvesting from different perspectives and experiences, will we gain competitive advantage and leverage the effect of diversity for business growth. Carlsberg aims to create equal access to opportunity regardless of social identity, and we encourage everyone to apply regardless of gender, nationality, race, religion or any other characteristics protected by law.

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Når du tilmelder dig accepterer du samtidig vores privatlivspolitik. Du kan altid trække dit samtykke tilbage.