Company Description
IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Job Description
The System Administrator (ServiceNow) provides services and support to enable the business to leverage our ServiceNow cloud application platform. This includes maintaining the stability and usability of the system through configuration, development, and administration including upgrades, patching and integrations. The Systems Administrator - ServiceNow is focused on operational excellence and automation to continuously bring value and efficiencies across the organization. You will work with ServiceNow Application Specialists, Architects, Developers, and end-users to maintain the stability, integrity, and security of our various ServiceNow instances.
Work consists of managing, triaging and resolving items in the work queues (e.g. incidents, enhancements requests, access requests); configuring core ITSM, CSM, ITOM & CMDB modules including the service catalog and service portal; participating in platform clones, patching and upgrades; building workflows; managing instance security, user/group access; creating and maintaining operational process and technical documentation; automating and improving standard support and fulfilment processes.
Essential Duties and Accountabilities:
Qualifications
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Desirable:
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