Maersk
4PL Customer Service Agent (10 months contract)
Fuldtid
Permanent
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Responsibilities:
Primary point of contact for stakeholders for daily operations activities.
Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.
Orchestrator the overall flow of an end-to-end shipment.
Provide value creation to the customers through effective business solutions by having good business knowledge, process understanding and customer-centric approach.
Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.
Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins and/or Service failures, providing insights and recommendations for enhancing operational efficiency.
Responsible for cross sell/up sell, customer retention.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
Work with the KCMs/ Commercial team to establish and strengthen customer relationship.
Comply to specific customer SOP and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader/Manager.
We Are Looking for:
Ideally someone who possessed a few years of experience in forwarder/ logistics.
Willingness to learn and develop.
Good command of both oral and written English.
Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
Passion to drive closures & high-level customer service orientation – Customer Centricity.
Detail oriented, well-organized and able to work under pressure.
Team player with a positive and proactive attitude.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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