Are you looking for a job in customer service? Then this is the opportunity to join an exciting and ambitious young company!

Position: Customer Service Captain

Hey Captain is looking for passionate people to welcome customers and book guest for our boat tours. If you are a service-minded person and share our passion for giving guests a truly social experience maybe this is the job for you?

About Hey Captain

• We are a young Copenhagen canal tour company established in May 2017.
• We believe that people are looking for genuine experiences and our mission is to deliver Social Sailing; where a canal tour becomes a social interactive experience shared by guests and the captain
• We are a team of young ambitious people who have a passion for social interaction and the water

About the position

• Your main job will be to greet, inform, and book guests onto our boat tours. Your ability to be service-minded, open and communicative is key. 
• You will be working both with physical communication at our lounge and meeting point on Ofelia Plads, and in our office responding to incoming request via email and phone.
• You will be working mainly outdoors in the center of Copenhagen at Ofelia Plads, so there is good opportunity to make the most of the summer.
• You have the opportunity to influence your own working hours as we are open 7 days a week and we are looking for people for both full-time positions and part-time positions
• An opportunity to join a very ambitious young company, where we want to have fun while making a real positive impact on the guests we invite onboard..

Your qualifications

• Minimum 18 years old.
• You are positive and generally look at the brighter side of life.
• You have an outgoing personality and enjoy talking with many different people during a day.
• You are service-minded and have a good understanding of our guests' needs and how we can fulfill these.
• You keep a cool head in busy situations, and have the overview of the schedule to support our captains and manager
• Experience in customer service is a plus but if you have the right mindset, we will train you.
• You are serious about delivering high quality, and value a strong feedback culture with the opportunity to develop and learn.
• You are able to communicate clearly in writing both in Danish and English
• You are fluent in English and Danish. It is a plus if you also master an additional language

Practicalities

To apply: Please send your CV and a short motivational letter.

For questions or more information please contact us by email.

Timeline for interview process:

• Please send your application as early as possible as we will evaluate them on an on-going basis
• You can expect to hear back from us from early March and on a weekly basis thereafter.
• Interviews will take place from the beginning of March and throughout the spring

www.heycaptain.dk