Client Software Supporter Associate, Part-time - Copenhagen ?

Are you a tech enthusiast with a hunger for growth? Ready to dive into the dynamic world of client software support?

Join our vibrant team in Copenhagen and be part of a rapidly expanding tech scale-up. We're on the lookout for passionate problem solvers who thrive on delivering top-notch customer experiences. If you're eager to tackle challenges and fuel your professional development, this is the opportunity you've been waiting for? And do you speak Danish fluently?

We are looking for a Client Software Supporter Associate who can support and guide our wonderful clients with their day-to-day challenges! You will be second-line support and communicate with technical stakeholders while supporting the internal team with your project management, technical, and excellent communication skills ‍ 
 


You will join our Client Software Support team and work closely with our Client Success team and Development team to resolve client issues. You will work with clients such as Ganni, Matas, Bauhaus, Carlsberg, Salling Group, etc. 

People are the heart of Relesys, and our mission is to "Reach. Engage. Unite" the non-desk workforce. This mission is reflected in both our product and company culture, as we aim to foster the growth of young talent within our organization through exciting growth opportunities and meaningful responsibilities

Responsibilities as our Client Software Supporter:


Your role will include, but will not be limited to...

• With your ability to smile virtually, you will answer incoming inquiries via e-mail and occasionally phone while establishing a solid relationship with our clients
• Communicating daily with stakeholders responsible for the organization's app
• Assisting in configuring solutions to meet client needs and provide value to their organization
• Exploring and testing the root cause of technical problems to gain a deeper understanding of the issue
• With your project management skills, you will issue and bug reports directly to our Development team
• Coordinate closely with our Client Success team

Who are you?:

• Technically skilled and motivated to solve complex problems
• An excellent communicator who loves engaging with clients and providing exceptional customer care
• An organizer with a creative mind who loves structure and wants to learn and grow
• A team player with a strong work ethic and humble demeanour
• Ideally, you are studying within the field of communication and IT!
• Located in or near Copenhagen, as the position is on-site
• Fluent in Danish and English, with outstanding verbal and written communication skills

What do we offer?: 

• High levels of responsibility from day one in a dynamic and international working environment
• Abundance of challenges and opportunities, with utmost respect and flexibility for your educational purpose
• Positive, collaborative, and supportive colleagues who wish you to succeed and thrive
• You will be giving targeted feedback and guidance from a dedicated mentor to nurture your skills and competencies
• Delicious lunch buffet and barista coffee, tea, soda, etc., at our beautiful office in Nordhavn ☕️
• The opportunity to take significant ownership of your personal and professional growth, where your contributions directly impact the development of Relesys - the more you give, the more you gain ‍

When do you start?

• We are looking for a candidate to start as soon as possible, but we are flexible to wait for the right match!
  
• We will review applications from day one, and we cannot wait to hear from you and meet our future colleagues!
• Apply for the position by sending your CV through the Apply button


We can't wait to hear from you!

Who are we?

Relesys isn't just another SaaS company; we are a dynamic force revolutionizing communication and performance management platforms. Established in 2014, we set out on a mission to bridge the gap between HQ and non-desk workers, fostering a thriving workforce.

What value do we bring? People are the heartbeat of our client's business. When employees are thriving and successful, businesses flourish and retention rates increase. Relesys enables our clients to achieve this through an all-in-one app that streamlines communications, training, and daily operations into their own customized and ever-evolving app

With clients such as Salling Group, COOP, Carlsberg, and Vestas - to name just a few - Relesys serves clients in 15 different countries, supporting them in 33 languages with 395,000 licenses across 17,000 stores and users in 97 countries. We have a strong presence in the Nordics and EMEA, and we continue to increasingly attract clients from across the globe, as we are breaking into new, dynamic markets.

At Relesys, we're shaping the future for frontline workers across various industries: Retail, Hospitality, Production/Manufacturing, and Transportation – while having FUN, as our rule number one! Join us on this thrilling journey as we grow and venture into new horizons.

Our Culture

Building a world-class organization and culture is our highest priority. We believe in the talent of our people and in long-term collaborations where we value an informal yet highly professional culture. We always go 'the extra mile' for our colleagues and clients, but rule number one - you gotta have fun!


This rule is always at the forefront of our minds when we come to work, creating an environment that is filled with passion, energy, and inspiration. We are eager to see what exciting contributions you, as our new colleague, will bring, as we believe that each and every individual has a tremendous influence on the whole