COO

Job Summary 

Chainge is a leading logistics company dedicated to providing innovative and efficient supply chain solutions. With a focus on customer satisfaction and technological advancement, we strive to streamline processes and optimize operations to meet the evolving needs of our clients. Our commitment to excellence drives us to deliver reliable and cost-effective logistics services globally.

As the Chief Operating Officer (COO), you will be a key member of the executive team, responsible for overseeing the day-to-day operations of Chainge. Reporting directly to the CEO, you will play a pivotal role in shaping the company's strategic direction, driving operational efficiency, and ensuring the highest standards of service delivery.

Key Responsibilities

Strategic Leadership:

• Collaborate with the CEO and executive team to develop and execute the company's strategic goals and objectives.
• Drive initiatives to enhance operational efficiency, productivity, and profitability.
• Identify market trends and opportunities for expansion, partnerships, and diversification.

Operational Excellence:

• Oversee all aspects of the company's operations, including transportation, warehousing, distribution, and inventory management.
• Implement best practices and standard operating procedures to optimize workflows and resource utilization.
• Monitor key performance indicators (KPIs) and metrics to track operational performance and identify areas for improvement.

Team Leadership and Development:

• Build and lead a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement.
• Provide mentorship, guidance, and professional development opportunities to team members.
• Promote a safe and inclusive work environment that prioritizes employee well-being and diversity.

Customer Focus:

• Champion a customer-centric approach to service delivery, ensuring that customer needs and expectations are met or exceeded.
• Establish and maintain strong relationships with key clients, addressing their concerns and proactively identifying opportunities to add value.
• Drive initiatives to enhance customer satisfaction, loyalty, and retention.

Financial Management:

• Develop and manage the operations budget, allocating resources effectively to support strategic objectives and financial targets.
• Implement cost-control measures and initiatives to optimize expenses and maximize profitability.
• Monitor financial performance and variances, taking corrective actions as needed to ensure financial health.
• Make data-driven recommendations for process enhancements.

Qualifications and Requirements:

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field; MBA or advanced degree preferred.
• Proven track record of success in a senior operations leadership role within the logistics or transportation industry.
• Strong understanding of logistics operations, supply chain management, and industry best practices.
• Demonstrated ability to develop and execute strategic plans, drive operational excellence, and deliver results in a fast-paced, dynamic environment.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams at all levels.
• Strategic thinker with a customer-focused mindset and a commitment to continuous improvement.
• Financial acumen and experience in budgeting, financial analysis, and performance management.

Chainge offers a dynamic and collaborative work environment where your ideas are valued, and your contributions make a difference. As a key member of the executive team, you will have the opportunity to drive innovation, shape strategy, and lead a talented team to achieve our shared goals. We offer competitive compensation, benefits, and opportunities for professional growth and development.

If you are a strategic leader with a passion for logistics and a track record of success, we invite you to join us on our journey to redefine excellence in supply chain management. Apply now to be considered for this exciting opportunity!