Maersk
Customer Experience Agent
Fuldtid
Permanent
(Essential Services Customers). Has responsibility for the end to end
customer experience in compliance with all company procedures.
To provide the highest level of service to the Customer
Be the primary and first contact point for the Customer.
To be World Class in Customer Service.
Responsibilities:
Attend to customer requests and all issues related to Export cargoes via call, email, fax and any possible channels within agreed timelines and as assigned by direct supervisor through task demarcation or on ad-hoc basis.
Closely follow up with Global Service Centers (GSC) to ensure Verify copy and Amended Verify Copy of Bill of lading sent to customers with high accuracy and timeliness. Handling failed sending at request.
Provided extended follow up with customers via phone on Special cargo detail submission, Documentation improvement, E2E promotion, Longstanding and Ask For More.
Reach out timely to other stakeholders and functions in order to have timely coordination on solution offering to customers.
Coordinate within Customer Service Team on Customer Service performance improvement plan, follow up, action plan to improvement and target achievements.
Other tasks as assigned by Supervisor, Customer Service Manager and/or MCC Task Demarcation and Ownership (TDO) blueprint
Working overtime as per task distribution as when required
Participating in project implementation as additional assignment when required
We Are Looking For
1-3 years of experience in relevant industry. Open to consider fresh graduates (shipping, logistics, economics, business studies, etc), preferably with internship experience.
Good English communication
Customer oriented and result oriented with good in analysis and problem-solving skills to look beyond the obvious and identify creative solutions.
Able to multi-task and adapt in the fast pace environment under high pressure
High sense of urgency and high team-work spirit
Energetic, Well-organized, Self-Initiated and good coordination skill
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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