At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Customer Operations Representative supporting the Surgical Business Unit, you will be trusted to work on the processing of product orders and customer queries in IRIS.
In this role, a typical day will include:
Resolve customer queries, orders, credits, returns and complaints promptly and efficiently in IRIS. Handle standing orders and update follow up files. Handle consignment stocks – new/revised agreements, counting Handle credit Pharma wholesalers for expired goods (Destruction handling). Manage manual invoicing of customers for rental units (machines). Report complaints to Regulatory department within 24h of receipt. Record details of customer interactions, comments and complaints. Handle new customer registration and/or updates. Support marketing campaigns. Ensure your personal level of knowledge regarding new products, processes and systems are up-to-date and adequate for your primary tasks. Earn the enthusiasm and respect of the customers through continuous improvement, driven by your passion, integrity, teamwork and innovation WHAT YOU’LL BRING TO ALCON:
High school level qualification or equivalent – desired Fluency in Swedish and English, both written and spoken. High volume order processing systems experience Experience with invoices, accounts, heavy credit/debit cases (Order to Cash/Order to invoice) Moderate knowledge of Microsoft Office is essential and SAP experience, as a plus Ability to prioritize tasks efficiently Attention to detail and high customer focus Good communications skills and willingness to work as part of a team HOW YOU CAN THRIVE AT ALCON:
A competitive salary package with fixed salary, bonus, pension and health insurance A flexible work environment with competent and committed colleagues. We enjoy working together in a good and respectful manner, and we celebrate our common successes Training on systems and products Hybrid model (balance between presence in the office and working from home)