Customer Service agent - Swedish Speaking (Full-time)

There is clearly more to a job than “where do I sit” - It’s about culture, It’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee-journey is a journey of growth. We take pride in each individual contributing in their own distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!

We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees. Happiness, trust and ambition is in everything we do - teamwork is based on honesty and friendship, and we always love making new friend.

Join us for a rocket-ride at the happiest company in the world!

Our mission at Goodiebox is to make the world just a little happier (big words we know) and we believe we can do it, starting with our fantastic members, which is where YOU come in! We are looking for a Swedish speaking Happiness Hero to join our team in Copenhagen to bring happy faces to the wonderful people throughout Sweden.

Responsibilities

• Full time position
• Responsible for communication with our members through social media, phone, email, and chat.
• Assist in the development of new and creative initiatives to better build member relationships.
• Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries.
• Be proactive in member communication to provide the best service needed.
• Ensure system requests are done swiftly and with accuracy.
• Daily contact with our warehouse about mistakes and make sure these will be fixed.
• Daily contact with our technical team about technical issues/improvements
• Assist in reporting in collaboration with the Member Experience Specialist

Requirements

• You live in Copenhagen.
• Native Swedish speaker.
• You maintain a positive, empathetic and professional attitude toward our members.
• Extraordinary understanding for creating “wow” for our members.
• A deeply rooted desire to provide the world's best customer service.
• Good experience with customer service, but ready to be challenged on everything you have learned before.
• Lots of energy, drive - even in busy periods.
• Good adaptability and ready to acquire new knowledge.
• Proactive, detail- and result oriented

Benefits

• Monthly Goodiebox
• Free Gym Membership
• Remote work policy
• Daily lunch, snacks and drinks when at the office