Customer Service Associate - Norwegian language

Description

:The Customer Relations Associate will be based at our office in Denmark, but will support our Norwegian market. The candidate will be responsible for providing exceptional customer service to our customers. This position deals front line with our customers in Norway and represents our company and customer service philosophy with the utmost integrity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism 

Responsible for handling order and requests from Sales Reps, Direct customers or distributors in a timely manner with emphasis on accuracy and professionalism

Responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.

Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

Responsible for supporting Sales Reps in upselling products 

Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner

Provides customer with accurate information regarding our products and sales promotions

Responsible for making sure that complaints are handled or put through to the right department for a quick follow up

Complies with ISO procedures

Job Requirements:

2-3 years’ experience in customer service and/or customer account management and working for an international company

Must be fluent in Norwegian, including fluent in English, capable to verbally communicate with customers and management. All other Scandinavian languages are a plus

Excellent communication skills (friendly, positive and efficient)

Intelligent and pro-active in finding solutions

Independent and accurate

Excellent phone voice and skills

Reliable and high sense of responsibility and urgency

Ability to operate computer systems (Oracle, CRM & Excel)

Resistance to stress and ability to prioritize

#LI-EU

#IND123

Operating Company:

Ormco

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.