Dedicated Customer Care Representative - Barselsvikariat

Position Summary:

DCC Representative is part of our Customer Contact Centre which supports our Dedicated customers.
We offer you a job in a company with a strong culture and with a great opportunity for personal development. You will be part of a team where the spirits are high and the days are busy.
It is required that you speak and write Danish and English fluently.
The job is full time and most shifts are from 08:00-16:00, but some will cover from 07:00 or until 17:00.

Primary tasks:

Service and advice to our customers when shipping and providing follow up

Dedicated contact for large customers

Proactive follow up and problem solving relating to the shipments

Contact and follow up on shipments with colleagues in other countries

Needed skills:

Customer focus - you do your best and want to make a difference

Excellent written and verbal communication skills in both Danish and English - you can manage a business conversation

Microsoft Office & PC skills - good at using IT systems

Team Working

Personality:

Service minded and flexible

Outgoing and finding it easy establishing contact over the phone

You thrive in an office environment where the pace is high every day

You can work both independently and within a team

You have high energy and a positive spirit

You are able to stay calm and navigate between multiple tasks

When you apply for the job please include in your CV your motivation and explain how this job fits your needs and ambitions.

An acceptable criminal record will be requested.

For any questions, please contact Lea Nielsen on 7010 1180

Additional Information
Posting Date: 25-Mar-2024

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.