Do you know how it feels to be truly invaluable? Our people do.
Leading the Global Field Service team, the role of the Global Field Service Director is to work with Industry and Regional Service leaders to ensure the implementation of a globally unified way of working for the Field Service Engineer workforce.
Responsibilities include development, implementation of new ways of working and a continuous monitoring of the progress. This position is part of the Global Leadership team for Service.
Who are we?
We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably.
What´s in it for you?
There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can also expect:
Freedom to take initiative and make an impact in a growing global business; Workplace where you can drive changes and have an impact; Recognition for your achievements; Clear objectives and realistic demands; An environment of trust and respect. As Global Field Service Director , your main tasks will be:
Responsibility for developing and managing the best practice processes and standards to build, develop and maintain a global workforce of Field Service Engineers, taking into account installation, commissioning maintenance, repair and troubleshooting as well as monitoring of equipment. Development and implementation of global best practice of operational Field Service support processes, procedures and guidelines to ensure high customer satisfaction; Standardize on site/ field services processes and procedures globally and ensure alignment with global objectives and guidelines; Identify areas for improvement within the Service organization, propose changes, and make improvement in close cooperation with key stakeholders; Lead best practice sharing between regions, industries or functions; Create and maintain structured implementation plans, timelines, and milestones, be responsible for monitoring and information sharing on these actions with key stakeholders; Coordinate and drive handover of implementation into business as usual; Responsible for a global Field Service Engineering skill matrix and monitor global compliance; Responsible for various service software systems being readily available and in optimal use at all times; Develop and manage pricing and/ or allocation keys of our field service engineers; Actively participate and create global guidance on HSE for Service and ensure full compliance from service at all locations both at Marel site and at customer site; Establish a global planning process with the objective to optimize the utilization of our global workforce; About you
The position demands impact-driven and business-minded individuals with strong problem-solving and leadership skills, who can translate Service policy to functional procedures. The Global Field Service Director promotes effective performance through effective leadership, project management, strategic thinking, communication and motivation.
Strengths in the following areas are required:
Strong customer service focus and highly responsive personality; Proven change management skills; Excellent organizational skills with the ability to handle multiple tasks simultaneously; Flexible, able to adapt to changing situations and open to trying alternative solutions; Able to build strong relationships across the organization and demonstrate a strong ability to work with a variety of personalities; Strong stakeholder management skills; Excellent communication and networking skills; Effective leadership and coaching skills; Comprehensive business and financial understanding; Outstanding interpersonal and leadership abilities; Strong interest in innovative service solutions and process improvement.
Education, Knowledge and Experience
Bachelor’s degree in business, equivalent or extensive and proven experience of service execution; Experience working as a Global Service Execution Manager or Field Service Manager – preferably in an B2B organization is a plus; Minimum of 3-5 years of leadership experience from a Service Execution organization – preferably within a global organization; Experience in leading implementation projects or organizational changes; Excellent skills in written and verbal English; Experience with and comfort working in multi-cultural, multi-discipline organization is an advantage; Ability to travel internationally up to 50% of time; Interested?
If the passion is not just a buzzword for you, let us know by applying for this role. For
more information about this position, please contact our Talent Acquisition Specialist:
Mickey Miller:
#LI-MM1
