Endpoint Specialist, Group IT

Fuldtid

Permanent

Lautrupbjerg 7, 2750 Ballerup, Danmark

ID: 2538920

Indrykket for 51 dage siden

Are you looking for an opportunity to be part of a global market leading company within our Group IT? We are looking for an experienced IT Specialist to join our Endpoint Management team with deep technical expertise and a passion for delivering high-quality service.

As a member of this team, you will play a crucial role in acting as advisor and escalation point for support and operation teams delivering exceptional end-user support, executing changes, and driving technology adoption.

The team you will be part of is located at our global headquarters in Ballerup. You will be part of our Unified Endpoint Management Team being responsible for delivering a wide range of endpoint services including Windows Clients, MAC devices, Mobile devices management, Print services, Azure Virtual Desktop, and Citrix, to our global end-users.

As a member of this global team, you will report directly to Kent Frantzen, the Unified Endpoint Management Leader.

Your contribution is appreciated, and you will:

Define best practices and standards

Ensure quality handover to operation

Have a deep technical knowledge on one or more systems

Act as advisor and escalation point for support and operations teams

Deliver end user support, execute changes, and facilitate adoption

Deliver input and participate in strategy work for the platform

Maintaining and maturing service & systems

Key responsibilities
As an IT Specialist in our Endpoint Management Team, you will focus on the following areas:

Act as advisor and escalation point for the following services: Intune, Autopilot deployments, SCCM, Azure Virtual Desktop (AVD), Windows Printing, Papercut (Follow ME), Windows, Mac, Linux support, Windows 365 support, and Apple & Android device management

Take ownership of 3rd level support tickets escalated from 2nd level teams

Conduct advanced infrastructure troubleshooting

Manage and improve standard Windows printing and Papercut (Follow ME) solutions.

Collaborate with the IT architect and product owner to enhance end point services.

Train 1st and 2nd level support staff on the above technologies

Coordinate deployments and small projects, engaging with stakeholders across the business

Develop and maintain knowledge articles for supporters on the mentioned technologies

To succeed in this role, we envision the following:

Relevant experience as an IT Specialist with in-depth knowledge of IT infrastructure technologies, preferably gained in a large international company or similar industry

Eagerness to learn and adapt to new technologies and tasks

Ability to establish effective working relationships with a diverse range of end-users, developers, and IT professionals, leveraging their various skill sets

Familiarity with ITIL processes and ServiceNow is advantageous but not mandatory

The ability to manage multiple tasks in a structured manner

Excellent communication skills in English, both written and verbal, with a customer-centric mindset

We encourage you to apply
Even if you don’t match all the above-mentioned skills, we gladly receive your application if you think you have transferrable skills . We highly value the right mindset, motivation, and energy, and we believe that the right personal competencies are highly important for creating success.

We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment.

Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experience for audio and gaming enthusiasts.

How to apply?
To apply, use the ‘APPLY’ link no later than 25 April 2024. Applications are assessed on a continuous basis, so don’t wait to send yours.

Quick apply You are welcome to use our Quick Apply function, where you only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

We encourage you to submit your CV without a photo to ensure an equal and fair application process.

We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup

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