Motorola Solutions
Field Technical Support Engineer
Job Description
Responsibilities:
Performing system troubleshooting for Tetra system components at the Switch and at the Sites
Performing system (software and hardware) field maintenance and technical support routines
Performing system software and hardware upgrades
Exchanging faulty or malfunctioning units
Providing remote technical support for customers and other MSI engineers
Completion and updates of field documentation
Installation and commissioning of Tetra products and other related products
Supervision of MSI subcontractors’ activities
Providing feedback on any technical field observations, defects, trends, etc.
Supporting other Motorola Tetra projects in the Nordic & Baltic regions when required
Participation in 24/7 “on call service” and depending on customer flexible working hours
Participation in customer meetings
Contacting with technical teams, internal project teams, engineering teams, subcontractors and suppliers
Basic Requirements
Elektronik fag tekniker / Tele-tekniker / Elektronikmekaniker or Engineering university degree or equivalent
Knowledge of IP technology, IP networking, LAN / WAN protocols and practical experience of networking
Good understanding of IT and Telecommunications hardware and software and practical skills
Understanding of RF technology and communication
Knowledge of TETRA technology and Motorola Solutions systems
Understanding technical support and maintenance services principles
Hands-on experience of performing system’s (software and hardware) maintenance and technical support routines
System troubleshooting and problem solving skills, ability to diagnose faults and use test equipment
3 years of experience in system engineering for telecommunication
Fluent communication skills in Danish and English
Good interpersonal and customer communication skills
Driving license (cat. B)
Ability to obtain security clearance to “HEMMELIG” by the Danish Security Authorities (PET & FET)
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
Yes
Company
Motorola Solutions Danmark A/SEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email <.
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