Full time Service and Quality Manager for HIAN Vietnamese Eatery & Drinks

Overview:

We are seeking a dedicated Service and Quality Manager to join our dynamic team at HIAN – Vietnamese Eatery & Drinks. As a pivotal role in our establishment, the Service and Quality Manager will be responsible for overseeing the overall operations, ensuring the highest standards of service and quality are consistently met. This role demands a passion for the hospitality industry, a commitment to excellence, and the ability to lead a team towards achieving exceptional customer satisfaction.

Responsibilities:

• Service Excellence: Oversee all aspects of the dining experience to ensure exceptional service standards. Develop and implement strategies to enhance customer satisfaction and loyalty.
• Quality Control: Monitor and uphold high-quality standards for all food and beverage offerings. Work closely with kitchen and bar staff to ensure product consistency and excellence.
• Compliance and Safety: Ensure all front-of-house operations comply with health and safety regulations. Conduct regular training sessions on safety protocols and emergency procedures.
• Operational Efficiency: Collaborate with management to optimize operational processes. Ensure the dining area runs smoothly during peak hours by managing staff scheduling and table allocations.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Strong leadership skills with a proven ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• A deep understanding of service excellence and quality control in the food and beverage industry.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A commitment to continuous improvement and staying abreast of the latest industry trends.

In addition, as we are a Vietnamese restaurant, we are especially looking for a candidate with thorough knowledge of the Vietnamese cuisine. Having the ability to communicate in Vietnamese both verbal and written is also considered to be an advantage.

What We Offer:

A competitive salary package.

Opportunities for professional development and career advancement.

A supportive and dynamic work environment.

Staff discounts and incentives.

The chance to be a part of a reputable and growing restaurant brand.

How to Apply:

Please send your resume and a cover letter outlining your qualifications and why you are the perfect fit for this role to [email protected]. Include "Service and Quality Manager Application - [Your Name]" in the subject line of your email.

HIAN – Vietnamese Eatery & Drinks is an equal opportunity employer and welcomes applications from all qualified candidates. We thank all applicants for their interest, however, only those selected for an interview will be contacted.