IT Support Specialist

As an IT Support Specialist, you’ll enable the growth of ParsePort (a Workiva company) - ensuring our teams are equipped with the relevant equipment, software and tools to succeed. You’ll show initiative to solve problems and provide help desk and end-point support to employees and consultants. You’ll be empowered to make decisions in the best way that meets user needs. As the point of contact for end-users, you’ll have a strong awareness of security policies and best practices. You’ll also assist on Workiva & ParsePort events and have scope to engage in project-related work.

What You’ll Do

• Provide solution-oriented and customer-focused service to ParsePort and Workiva teams
• Answer phone calls, emails and messages from internal customers regarding IT issues
• Track and update the status of issues utilizing ticketing systems
• Provide off-hour assistance on a rotational basis
• Analyze and troubleshoot technical challenges - striving for prompt resolution - redirecting or escalating challenges as needed
• Managing end user accounts, permissions, and access for our SaaS platforms
• Perform installation and upgrades of applications, and device-specific software
• Researches solutions to problems using a variety of resources
• Create and maintain internal and external-facing knowledge base articles
• Basic asset tracking and management

What You'll Need

Minimum Qualifications

• 2+ years of related experience in IT or technical support
• Undergraduate degree or equivalent combination of relevant career experience and expertise
  
  

Preferred Qualifications

• Familiarity working in a growing technology organization
• Good communication skills and ability to interact with stakeholders at all levels of the business - and can simply complex technical language
• Ability to manage communication via various channels - In-Person, Email, Phone, Slack (or similar messaging)
• Customer-centric mindset
• Demonstrated ability to manage multiple priorities and customer expectations
• Ability to anticipate and solve technical challenges
• Experience onboarding and offboarding users and related platforms (Okta and JAMF experience a plus)
• Experience with ticketing and collaboration platforms (JIRA and Confluence experience a plus)
• Experience setting up conferencing and meeting room setups
• Device management experience - Windows, Mac, iOs and Android
• Experience with Google Suite

Travel Requirements & Working Conditions

• Less than 10% travel
• Ability to lift packages of 12kgs on a regular basis and up to 34kgs on an occasional basis
• Reliable internet access for any period of time when not working in a Workiva or ParsePort office.
• Working from ParsePort's Copenhagen office (Albertslund) with the option for hybrid working after the onboarding period.

What We Offer You

We can offer you a job in a dynamic and international company with many different customer groups, where you will have the opportunity to develop. We are a flexible workplace that values our employees and gives great individual responsibility to each person in the company.

• Dedicated colleagues who take the time to help each other
• An informal and fun but focused work environment
• Lunch and massage arrangement
• Social gatherings
  
  

About Us

ParsePort is a part of a Workiva company, that provides a solution for international financial reporting in the XBRL and iXBRL formats. We help authorities, banks, insurance companies, pension funds, auditors, and publicly listed and smaller companies report in the ESEF/XBRL format. Our slogan is “XBRL made simple” and we believe it, which is why we work to make all aspects of the reporting process as simple as possible.

You can get to know us better at www.parseport.com and www.workiva.com.