Junior Support Engineer

Lenus is looking for a Junior Support Engineer (Swedish speaking)

Could you see yourself thriving in a dynamic global culture, working on big and innovative projects that propel the Lenus brand toward an impactful vision of making the world a happier and healthier place? Then this could be the dream job you've been looking for.

Who are we looking for?

We are looking for YOU, who will care for the Lenus Platform and bring first-class support to coaches and clients globally. You'll play an important role in many aspects of improving the product and bringing it to life by staying up-to-date on the most recent product releases. Furthermore, you will provide product guidance, technical support, and education to coaches on how to use the Lenus platform as well as give feedback on any product updates before release.

Responsibilities

• Responding to inbound inquiries from coaches, clients, and Lenus staff, and providing professional and energizing service.
• Identifying, reproducing and reporting issues within the CRM system and other bugs to the product teams.
  
• Using best judgment while responding to requests, sometimes undertaking duties on behalf of the coach, other times advising them about how to tackle tasks in the future.
  
• Having a real influence on the development of the product while closely working together with software engineering teams.
  
• Participating in frequent stand-ups and long-term goal-setting sessions with the team.
• Taking the lead in providing insights and feedback to our product teams as well as improving our Support team's efficiency.

Qualifications

• Customer-oriented mindset: Loving to work with people and truly committed to help others.
  
• Curious by nature: Having a drive to not only solve problems but also finding the root cause to prevent them from happening again.
• Experience in SQL or other programming languages is considered a plus.
• Customer service experience, preferably within a SaaS environment.
• Strong written and verbal English communication skills, while also being fluent in Swedish.

Insider Benefits

A fast-growing, engaging, young-spirited, and informal work environment with around 400 dedicated colleagues representing over 50 nationalities.

• A competitive salary 
• Guaranteed professional and personal development
• Experiential social events & a great company culture
• Delicious office snacks and drinks, and a nourishing lunch daily! 
• A MacBook to support you in your daily work
• We enjoy spending time together in the office yet understand that sometimes we all need the space to focus, that’s why we offer hybrid working solutions - ask us about it!

The Team

You will be joining a dynamic and close-knit team of 13 people from many different nationalities, who each bring their own unique perspective, skills, and passions to the table.

Our team is driven by curiosity and open dialogue. Every day, we strive to build meaningful and personal relationships with our coaches and colleagues. We each individually take ownership of the tasks in front, while applying analytical skills and delivering high-quality service to our clients. That being said, we find it equally important to build trust within the team and support each other along the way by sharing accumulated knowledge. If not by our desks, you will often find us in intense foosball and table tennis matches over a good laugh.

Outside of work, we are fond of taking opportunities to spend quality time together arranging board game nights (especially Settlers of Catan, but open for new adventures), hikes, running clubs, dinners, etc.

If you recognize yourself in a setting like this, we’d love to hear from you. Please submit your resume with a few sentences describing why you’re the one we are looking for.

The Lenus journey from scale-up to unicorn

Lenus is the world’s leading health-tech platform in pursuit of global health and happiness!

Lenus provides the world’s leading & next-generation coaches, including fitness experts, nutritionists, athletes, mindset & habit coaches, with the platform and tools to provide a greater number of people with access to the expertise they need to live happier and healthier lives.

Using the Lenus all-in-one platform, coaches can efficiently manage their clients, even as their business scales significantly. They can create tailored and effective meal and workout plans, as well as personalized habit and mindset coaching programs, based on the individual needs of their clients.

We are strategically leading the way in health-tech innovation to fuel happier and healthier lives around the world.

Today, Lenus is headquartered in Copenhagen, with offices in New York, London, Stockholm, Berlin, Hamburg, and SoCal.