LCL Customer Operations Partner

Are you passionate about delivering exceptional service and be a part of a committed team in a high-pace international environment? Are you looking to work for a global company that encourages growth, cares about the environment, supports diversity & drives inclusion? Then this job is the perfect opportunity for you!

In Maersk, we are on a mission to become The Global Integrator of container logistics by connecting and simplifying our customers’ supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We are looking for a LCL Customer Operations Partnerto strengthen our team in Malaysia.

We offer
A unique role as LCL Customer Operations Partner, where you will be responsible for the operational execution of LCL and be in daily contact with customers and vendors as well as has the overall accurate revenue and cost allocation.

This role will give you the opportunity to work closely with senior stakeholders and extend your network within Maersk.

You will be based in Kuala Lumpur, Malaysia and be part of a very dedicated team.

Improve customer relationship and satisfaction through day-to-day customer fronting services

Key Responsibilities

General: 

Become single point of contact for all customer needs

Lead customer implementation together with CIM, Product, Sales and Delivery.

Onboarding maersk.com to new customer ( email / phone call ) 

Guide new customer for CHB Nomination

Guide customer on cargo turn in CFS 

Attend day to day customer emails and make bridge between delivery and customer.

Knowledge Exchange with the sales and account management in order to ensure customer satisfaction

Monitoring of shipments to provide proactive update to our customers and to solve potential operational disruptions

Exports:

Check sailing schedule with gateway or coleaders and provide booking confirmation.

Connect with shipper to have all the shipper & consignee, cargo details & cargo ready date. Which party to perform customs clearance & cargo delivery to CFS.

Send Si template & check SI, HS CODE. Follow up on CIPL, Customs Form.

Provide Draft Bl for checking.

Container details, Final Bl once vessel sail

Require work & following up closely with Del-Exp for each of export booking.Follow up the cost from Del-Exp / vendors, validate adhoc charges and inform FINOPS to cost inFollow up on the billing to customer for close shipment.

Imports:

To connect with Origin and get sailing schedule.

To connect with consignee and advise incoming shipment.

To send HBL to customer and follow up with Del-Imp. to have ETA / NOA & Invoice.

Follow up on DO & permit for Cargo clearance from CFS within free days.

Reporting: 

Customer reports to be sent weekly basis as per SOP.

Reports for internal stakeholders as per IOP

KPI performance dashboard

We are looking for

The ideal candidate will have 5+ years of Supply chain / Freight Forwarding experience ideally, but not limited, with extensive knowledge and expertise within the LCL area.

You are a visionary and strategic thinker with a customer centric mindset.

Furthermore you:

Have strong stakeholder management skills

Have excellent verbal and written communication skills

Are able to collaborate across functions, departments and geographies

Creative and problem-solving abilities and finding solutions, acumen to continuous improvement.

Have strong ownership and accountability.

Bachelor degree/MBA in logistics , SCM is preferred, but not mandatory.

Experience of working with SG based customers will be an added advantage

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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