Operations Specialist, B2B - Aarhus

Position Description

As an Operations Specialist (Tesla for Business) you will be responsible for the day-to-day operations of our B2B order pipeline. You will overlook the entire customer journey, from the point of order trough order processing and changes to order details, to invoicing, vehicle delivery updates, reconciliation of payments and after-sales and delivery support. A successful candidate will put customer satisfaction at the forefront of their priorities while achieving B2B pipeline goals and rethinking efficiencies within our daily operations.

Responsibilities

• Conduct daily pipeline management tasks such as order accuracy audits, order fulfillment, invoicing operations, delivery authorizations, maintaining email inboxes, providing updates to B2B customers, resolving operational issues that affect B2B customers and drivers etc.
• Together with the Operations Manager as well as Account managers you will be responsible for defining and implementing operational processes and procedures with B2B customers in all areas (e.g.: ordering, delivery, registration, invoicing, remittances, payment, cash collection, account and driver management, superchargers, over-the-air upgrades, returns, renewals, service)
• Ensure contractual terms related to pricing, payments or delivery are followed, issues quickly escalated and contractual penalties are enforced in timely manner
• Drive Tesla systems and processes adoption. You ensure leasing companies and corporate customers understand, adopt and comply with Tesla processes and procedures as well as Tesla account managers drive adoption on their accounts.
• Perform regular reviews of key metrics and operational performance of B2B accounts, ensuring timely follow-up with customers on areas of improvement.
• Collaborate with other operations teams to ensure smooth B2B deliveries. Control Accounts Receivable and Collections from B2B enterprise customers and resolve funding delay cases within assigned SLA timelines

Requirements

• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Confident in communication with B2B stakeholders on all organizational levels
• Confident in learning and adapting to multiple technologies.
• Positivity, enthusiasm and a passion towards the mission of Tesla.
• Proven track record of consistently providing excellent customer service in a fast-paced environment.
• Ability to thrive in a team-based environment and achieve common goals.
• Great problem solving skills, and strong ability to take initiative and be proactive.
• Good knowledge of MS Office, specifically MS Excel.
• Able to communicate, read, and write effectively in the English language on all levels
• Have the required language skills if required by our local markets

• Previous experience or good understanding of the leasing industry advantageous.