Technical Solutions Manager - NORTH Region

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at

Responsible for financial business management and fostering growth of Agilent’s service business through cost reductions of service delivery, maximizing of lead generation and revenue recognition.

Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.

Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.

With an understanding of the Life Science and Chemical Analysis business and customer service environment the The NORTH Technical Support manager role will encompass:

Driving the technical and human skills development plans for the NORTH (DK, SE, FI, Benelux) Customer Service Organization.

Develop the Field Service Specialist model.

Management of the NORTH (DK, SE, FI, Benelux) Field Service Application Engineer Program.

Strong cross collaboration with sales, customer education and European technical teams.

Designing solutions to meet customer needs and Agilent business objectives.

Strong leadership capability, experience on executing upon strategy, able to work as an individual whilst being a real team player and contributor.

Is accountable for meeting P&L targets.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.

Typically, a minimum of 1-2 years experience formally or informally leading people, projects and/or programs for entry to this level.
 

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

25% of the Time

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support