Technical Support Specialist (Level 1) - Danish market

Clerk is looking for new talent to expand their Tech Support team. Nurture your professional growth in the SaaS and e-commerce landscape by getting the chance to collaborate with us.

About us

We love our employees just as much as we value our customers: at Clerk you will find a hub where exchanging ideas is not only welcomed, but encouraged. That's also why we offer a variety of opportunities for our team members to develop their skills and advance their careers, from workshops to career reviews. We know that when you grow, Clerk grows with you.

About the role

As a Technical Support Specialist (Level 1), you will be working alongside our Product team. Your responsibilities will include: 

• Supporting and maximizing customer’s success with Clerk.io’s software
• Answering requests regarding implementation, adaption, use cases and tech challenges.
• Talking to existing customers and helping them get the most out of their investment in Clerk.io’s software.
• Managing support chat, recording video explanations and answering phone and video calls. 

Who we are looking for:

• Excellent communication skills with customers is a must; experience with customer service will be taken into high account
• It is an ultimate requirement that you are native or have professional proficiency in Danish and that you live in Denmark or are willing to relocate.
• Excellent English level (both written and spoken) is required; being proficient in Italian will also be highly valued.
• Tech-savvy and eager to learn even more
• Basic skills in HTML, CSS, API calls are a big plus
• Due to the nature of this role, you must have great time management skills in order to follow several customers at the same time.

Our offer:

• Flexible work hours with possibility to work from home
• The chance to develop in our field with an international team and career opportunities within the company
• Company events like Friday bars, Summer and Chrstmas parties and team events.

If all of the above sounds interesting, apply with your CV and we will get back to you as soon as possible! We will kick-off the hiring process with a screening call from our Talent Acquisition department.