Customer Service Agent

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will have the opportunity to work with our customers and provide exceptional service, ensuring their needs are met and exceeded. You will also provide administrative support to our team, ensuring that our operations run smoothly and efficiently.

Live Chat Support :

Engage with customers through live chat to provide real-time assistance and resolve inquiries.

Demonstrate effective communication and problem-solving skills to ensure a positive customer experience.

Email Correspondence :

Respond to customer inquiries and concerns via email in a timely and professional manner.

Provide accurate and detailed information to address customer queries and issues effectively.

Phone Support:

Handle incoming calls from customers, addressing their needs and concerns with empathy and professionalism.

Resolve customer issues over the phone, ensuring a high level of customer satisfaction.

Customer Issue Resolution :

Investigate and analyze customer problems, identifying root causes and implementing corrective actions.

Collaborate with other departments to resolve complex issues and provide comprehensive solutions.

Product Knowledge:

Stay updated on product features, specifications, and updates to provide accurate information to customers.

Continuously enhance product knowledge to better assist customers and contribute to product improvement.

Documentation:

Maintain accurate records of customer interactions, transactions, comments, and complaints.

Generate reports to analyze customer trends and recommend improvements in products or services.

We are looking for:

Fresh graduates are welcome to apply.

1- 2 years of customer service experience, exposure in e-commerce or logistics industry are advantageous.

Fluent in both Malay & English communication.

Strong customer service and administrative skills.

Ability to work independently and in a team environment.

Previous experience in customer service, preferably in a similar role.

Excellent written and verbal communication skills.

Proficient in using live chat platforms, email systems, and phone systems.

Strong problem-solving and decision-making abilities.

Ability to remain calm under pressure and handle challenging situations with patience.

Basic understanding of E-commer and our products/services.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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