Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
Mako Field Service Representative - Nordics
We are looking for an autonomous, dedicated individual to join our team as a Nordic - Mako Field Service Representative. As this is a field-based role for the Nordic region, you should be based in the Copenhagen Region of Denmark.
The responsibilities of the Mako Field Service Representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule.
To be a successful Mako Field Service Representative, you should have excellent analytical and time management skills. Ultimately, a first-class Mako Field Service Representative should have strong leadership and service skills, they should be able to work independently with minimal direction and supervision to achieve the desired outcomes.
Learn more about the Mako robot: Mako video link!
Your key responsibilities:
Providing on-site technical support and performing customer support tasks.
Delivering, installing, repairing, maintaining, and testing Mako robotic devices.
Resolving operational issues in the field.
Identifying any issues and performing troubleshooting procedures.
Determining customer needs and offering recommendations.
Collaborating with colleagues and sharing information to ensure first-rate customer support.
Managing work progress and ensuring adherence to schedules.
Tracking and documenting work progress and completing service reports.
Developing and maintaining strong customer relationships.
What are we looking for?
Bachelor’s degree in Engineering discipline, or an equivalent combination of education and experience.
Demonstrated high degree of technical proficiency and excellent problem-solving skills.
Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.
Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.
Demonstrated knowledge of robotics or highly complex product; knowledge of capital equipment preferred.
Proven track record of working independently, making critical decisions with very limited direction.
Multiple project and time management skills.
Working knowledge of Windows operating systems and Office applications required.
Great critical thinking and problem-solving skills.
Good teamwork, time management, and interpersonal skills.
Language: fluent in English is a must.
What do we offer you in return:
Company Car. As this is a field-based role with a travel-percentage of 80%, you will be provided with a customized company car.
MAKO Product Training. You will receive specific product training in English and shadowing opportunity to become successful in this role.
Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
Competitive salary. With us, you will receive a competitive salary commensurate with your job.
Pension plan. We offer our employees an attractive Stryker internal pension plan.
Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at
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