Global Head of IT Service and Operations

About the job

 You have strong people skills and the necessary technical and process knowledge to drive services which meet the need of large organisation operating in the most difficult environments. Your ambition is that basic IT requirements of the organisation are delivered in Denmark and facilitated across our global organisation. You play an active ownership role of IT products and tools required for the full IT Service Management offering. With your peers in Global IT Management, you will drive professionalisation and globalisation of the IT organisation. Our focus is that management structures are well defined, mandated, collaborative, functional & efficient, and driving strategic execution. Your main responsibilities will be to: Drive consolidation of IT service management tools and processes including successful global roll-out of new IT Service Management tool. Leveraging value of operational data through Power BI dashboards. Define operational plans for improvement across global infrastructure including cloud, connectivity, and hardware solution. Manage key vendors, attracting commercial interest and optimising our global IT licenses. Deliver an efficient and targeted IT security effort leveraging the tools available to DRC. Lead the operation and maintenance of DRC Azure Cloud infrastructure. Maintain global Microsoft 365 infrastructure for + 7.000 users. Ensure the continuous development and maintenance of desktop image and endpoint security. Attract and retain highly motivated and qualified IT staff with a leadership style aligned with the DRC culture and values. Engage as partner to stakeholders outside of the IT organisation, installing confidence with our deliverable, transparency in our approach, and aiding their safeguarding of data on people we protect. About you People management experience leading the IT Service & Operations area within an international organisation will help you succeed. You can leverage key IT service management tools and methodologies (ITIL, SAFe®), and show how to turn challenge into opportunity – with colleagues within and outside the IT organisation. All employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence, and Demonstrating integrity. Moreover, we also expect the following: Required Hold an academic degree. Managerial experience from similar position in IT Service Management. Customer focus and drive for cross cultural collaboration and engagement. Drive towards goals and outcomes. Be persistent, resilient, and structured. Open and inclusive management style. Demonstrated ability in coaching and developing both experienced employees as well as bringing less experienced employees fast to strong performance levels. Have strong oral and written communication skills. Fluency in written and spoken English. Desirable Knowledge of the ITIL framework and experience from ITIL implementation projects. SAFe® certification. IT Security certification. NGO-experience. Knowledge of French and Danish is desirable. We offer A great workplace in central Copenhagen easily accessible by public transport. While we trust that meeting physically strengthens common culture, innovation power, relationships, and collaboration, we offer the opportunity to flexibly work from home when the tasks do not require presence in the office. We are a global organisation where virtual is the norm. Contract length: Permanent. Workplace: Borgergade 10, Copenhagen, Denmark Start date: When the right candidate is identified. Salary and conditions will be in accordance with the agreement between DRC and Lederaftalen (management agreement) which is available at lederne.dk. This is contractually a national position for which local Danish terms and conditions apply.