Support Engineer - Nordics

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About the role:

The Support Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

As Technical Support Engineer you will:

• Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;
• Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
• Organize and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders;
• Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
• Development and release the technical notice, typical technical repair cases;
• Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;
• Instant respond for special event management;
• Other works assigned from line manager.
  
  

Your profile:

• Good general knowledge in electrical engineering and/or practical experience as technician.
• Experience from the bus/heavy vehicle industry is a plus. 
• Good level of English required and local language a big plus.
  
  

We offer:

• Job in a fast developing company which embodies sustainable and forward-thinking technology;
• Performance and experience based competitive remuneration, commuting allowance;
• Team building events and employee learning opportunities.
  
  

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team