Maersk

4PL Customer Service Agent (6 months contract)

Fuldtid

Permanent

ID: 2568847

Indrykket for 23 dage siden

We offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We value the diversity of our talent and will always strive to recruit the best person for the job.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

The role of 4PL Customer Service Agent is to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process on behalf of customer supply chain operation department in compliance with all company procedures and regulatory requirement. The first point of contact for stakeholders for daily operations activities.

Key Responsibilities:

System execution

Process import/export shipment in system based on operation data.

Upload and update latest shipment information in system.

Combine base data of shipment from 3PLs and update latest status of system in daily shipment tracking then send to relevant party.

Received system KPI report result from relevant parties and investigating RCA and AP if any failed case.

Tracking issue list and present with customer in weekly meeting call.

System Key user

Receive system issue under our scope from others team members/other parties then investigating root cause, find out prevent action plan.

Foresee and head up impact/risk to customer and relevant parties when system downtime.

Join in regional monthly calls to discuss and sharing experience to each other.

General management

Communication with other stakeholder to set up to-be processes or improve as-is processes.

Requirements:

A strong & proactive character who owns a good sense of emergency to quickly identify & resolve urgent issues, has interest of working with system and overseas counterparts

Operational knowledge & Customer Service Experience

At least 1year experience in a large Operations / Customer service teams in the Logistics sector, especially working with carriers

Working knowledge of SAP is an advantage.

Familiarity with Maersk Policies and Processes relating to the following is preferred:

Customer Service Quality Standards

Forwarding Products including VAS, Insurance, etc

Foreign language capability

Fluent English is a must.

Communication skill

Clear & structured when giving instruction or request

Confident, strong & smart in negotiation

Problem solving skill

Creative, proactive & aggressive in pushing the issues through.

Stakeholder management skill

Efficiently drive other parties’ performance to achieve customer KPI & ensure process compliance

Drive for Results

Passion to drive closures & high-level customer service orientation.

Well organized when working under pressure.

Team player – Works together with others in the business unit to achieve results, fosters teamworks

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing <.

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