Customer Services Professional

Are you ready to shape your own journey, while creating environments that care? Then this might be the job for you! To strengthen and support our ongoing growth, Siemens Smart Infrastructure is looking for a Customer Service Professional for the Electrification & Automation business unit with base in Siemens A/S office in Ballerup. We are looking for a dedicated colleague to be part of our competent team with a unique placement in the organization providing advisement for our customer base. You can expect work involving customers from power utilities, offshore wind- and data centers in Denmark. If you are passionate about creating the best customer experiences, then please read on! Your responsibilities 

Managing warranty cases for installed base

Being the main contact person for our sub-suppliers, planning and coordinating their works onsite

Handling non-conformance reports (NCRs) from registration in our internal systems to successful closing

Advising the customers on spare parts for medium-voltage switchgear and providing technical expertise and support with technical offers

Assisting the customers in on-site installation works

Handling of offer- and order management, ensuring alignment with HQ, factories, other regional countries, suppliers and customers

Your qualifications

A minimum of 3 years of practical experience as an electrician

Basic understanding of MV/LV systems and basic knowledge of Protection and Automation equipment

Solution oriented, strong minded and able to handle various stakeholders

Good communication skills in English, both written and verbally

Siemens is dedicated to developing our talents and you will be offered the opportunity to grow in your job. We will provide trainings to develop your technical knowledge. We value your interpersonal skillset and encourage you to apply even if you have obtained your competences in a different manner than portrayed above. We offer Throughout your onboarding you will be given an introduction on how to use our systems, so you feel safe and ready to take on your exciting new tasks. You can lean on the support of the rest of the team, as we are helping each other out daily.You will be part of an open and dynamic workplace where professional and personal development is high on the agenda. We offer you good career opportunities in an international work environment with exciting challenges as well as the opportunity for continuous competence development. Meet your future colleagues . We prioritize accountability for health and well-being of our employees and offer many employee benefits such as training facilities, company clubs and a stock program. In addition, we have favorable pension conditions with health insurance for you and your family. We work with work-life balance to create mutual and flexible working conditions, where you can also work from home a few days a week. What else do I need to know? Siemens Electrification & Automation Unit offers a complete portfolio in electrification and automation, strong presence in relevant geographies and vertical markets, serves its customers with products, systems and services to enable and drive transformation of electrical networks through digitalization, innovation and disruption. With an increasingly digitalized ecosystem, we help customers thrive and communities progress while contributing toward protecting the planet. Together we create environments that care.  Join us! We look forward to receiving your CV and we encourage you to apply as soon as possible, as we invite candidates for interviews on an ongoing basis.We look forward to hearing from you!