B2B Customer Service & Logistics Coordinator

OVERVIEW 

STINE GOYA  is looking for a B2B Customer Service & Logistics Coordinator to join our global sales team based in Copenhagen, during an exciting time of growth. This role is key to our ongoing development across our B2B sales channels, and it presents an opportunity to be part of a fun, dynamic, and diverse team. 

In a cross-functional role, you will be involved in supporting wholesale customers and retail stores through administrative and logistical functions. Such tasks will include handling customer service inquiries, reporting, sell-through reportings, and sample set tracking as well as coordinating HQ orders, ad-hoc sales admin (such as data sheets, swaps, and returns), and logistic support, so an experience and understanding of a fast-paced, customer-focused, logistical environment is a must.  

ATTITUDE 

At STINE GOYA we thrive on positivity and believe in instilling a company culture that is hardworking but always fun. As a growing business, it is imperative that the successful candidate has an adaptable and can-do attitude and can meet any challenges head-on.  

KEY RESPONSIBILITIES 

B2B CUSTOMER SERVICE 

Handling B2B customer service inquiries and offering support to an international customer base 

Raising credit notes, prepayment inquiries, return authorizations, swaps, and supporting finance reconciliation 

Sending out pricing, product sheets, and training information 

Managing all B2B claims, working with the production team to ensure the claims are recorded and highlighted 

Supporting in building a healthy in-season reorder business 

Acting as the backbone of the sales team, and supporting all the seasonal goals and customer profile setup

LOGISTICS SUPPORT 

Shipment tracking and in-season delivery updates (internally and externally), ensuring goods have left before the cancellation date 

Commercial documentation such as invoices, EAN codes, ASN etc.  

Allocate and ship reorders, and swaps timely mannger

OWN CHANNEL SUPPORT

Act as the go-to person for systematic queries from retail stores and supporting management in all aspects of stock movement – up to and including inter-branch transfers, claims, and returns 

Preparing stock lists for sales or promotions 

Ad-hoc administrative duties relating to back-of-house systems, stock, and retail logistics 

KEY SPECIFICATIONS 

Background in customer service & logistics  

Ideally at least 2+ years of previous experience within a fast-paced fashion environment 

Solid understanding of wholesale & retail operations 

Fluent in English and Danish preferred  

Excellent knowledge of Excel and other Microsoft Office applications with experience in bespoke industry software preferable  

Adaptable and flexible