Senior City Operations Manager

Are you a leader who takes the lead and knows how to create results through leading other leaders? Are you passionate about creating the best takeaway experiences with a focus on our many drivers? Then the job as Senior City Operations Manager might be for you!

Just Eat Takeaway.com is looking for a Manager who, through cooperation, will handle our logistics business in Copenhagen and other cities in Zealand, including management of five to seven team leaders who every day ensure that there are enough drivers on duty, that our drivers thrive and do a solid job. If you have experience with management through managers and love working with people at a fast pace, here is an exciting opportunity to work for the world's largest company in online takeaway.
 

You will report to our Head of Operations, who is responsible for the day-to-day logistics department at Just Eat Denmark, and your day-to-day work will be at our office in Østerbro. Together with the remaining Manager team, you ensure a stable logistics department that supports and creates the basis for the business to continue its growth.

“We were the first and we will continue to be the best”
We run a marathon, not a sprint. This is recognized in our focus on responsibility and prioritisation of long-term and mutually value-creating cooperation. Our employees, partners and customers are our most important resources. Furthermore, we are proud both of being a first mover in the industry and the leaders in working with responsibility, especially in our employee model, as part of our DNA. Now we are building on, after almost 24 years in the industry, and this is where you, as our new Senior City Operations Manager, come into the picture.

Responsibilities
Your primary responsibility is to ensure that the department's KPIs and OKRs are met. In addition, you are responsible for:

• Management of a logistics unit with five-seven team leaders and +500 drivers
• Mainly responsible for managing the operation every day of the week from 07.00-24.00
• Communicate system errors/improvement requests to the technical organisation
• Support work with SOP and ongoing process improvements.
• Organise onboarding and training of employees
• Implementation of logistic setup in several new cities
• Follow-up and control of deliveries
• Adherence to the budget for your department

What do we expect of you?

• You have management experience from a logistics/operations-oriented organisation, exceptional people skills, and a good understanding of business.
• You are a role model and willing to take on responsibility as an ambassador to the outside world and thrive in a position where independence is expected.
• You have experience in motivating and engaging both managers and employees - all with a focus on creating the best takeaway experiences.
• You are used to running fast and thrive in a fast-changing everyday life where you have to lead the way and create natural companionship.
• You are fluent in english, both written and spoken. 

What do we offer?
We are known for offering our employees ownership, freedom, committed colleagues and a management that takes responsibility. In addition, we have a long list of employee benefits and a good rewards package:

• Pension scheme, discretionary account, annual bonus and health insurance etc.
• Employee discount when ordering food and convenience.
• Lunch arrangement, where you alternate between several suppliers, as well as breakfast every Friday.
• Staff association that holds several events throughout the year.
• A responsible employer with a focus on culture, as well as strong growth as a first-mover through prioritising employees, partners, customers and the environment.
• The opportunity to become a manager of a team of skilled and committed employees who are chasing the good customer experience
• An exciting position with lots of responsibility and a focus on development

Our values
For us, people are important, and it is something that permeates our entire DNA. Both by offering competitive conditions for our couriers and office staff, but also by ensuring that there is a high ceiling and room for differences. We believe in a culture where we challenge each other and grow together.

🚀 LEAD “Challenger- and Performance-culture" - We lead the way with responsibility for our employees, partners, customers and the world around us. We are characterised by being competent, having willpower and taking joint and individual responsibility.

🏆 DELIVER "Responsibility is in our DNA" - Our partners and customers are always in focus with us and we keep what we promise. We share knowledge across departments, have good internal communication and make a virtue of being a responsible employer.

🧡 CARE "We are passionate about our jobs and our colleagues" - We have a close relationship between colleagues and welcome changes. We want to learn and develop.

Diversity, inclusion, equality and belonging
No matter who you are, what you like, who you love or where you're from, you can find your place at Just Eat Takeaway.com. We are dedicated to creating an inclusive company culture with an embracing approach to diversity, as we believe that our diversity of backgrounds and experiences is our strength.

Interested?
If this takeaway journey sounds like something for you, then we look forward to receiving your motivated application and your CV already today. With us, only your creativity sets the limits, so if you have a sales pitch, a video or something else up your sleeve that shows who you are, send this along! 🚀

Questions?
If you have any questions about the position, you are welcome to contact the primary recruiter.

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