Technical Account Manager
Logpoint, a global leader in cybersecurity, is seeking a skilled Technical Account Manager to join our dynamic team in Denmark. We have an office in central Copenhagen if that suits and or we can and are open to a hybrid working model. Just ask!
In this role, you'll be a crucial part of the global Customer Support & Operations team, providing localized support to our clients and assisting global customers when needed. Your primary focus will be on working closely with clients from various domains to support and integrate systems and protocols with our world-class SIEM.
Embark on a transformative career journey with Logpoint, a recognized leader in cybersecurity. As an innovative and dynamic organization, we are more than just a workplace; it's an opportunity to be at the forefront of shaping the future of cybersecurity solutions.
Join us; let's pioneer excellence together.
Responsibilities:
Be the local, competent, and friendly face of the Customer Support & Operations team. Work with customers, partners, and colleagues to exactly understand reported issues. Carefully collect and record documentation in the LogPoint Ticketing system. Master the Logpoint system at the service level to be able to investigate and analyze technical issues with the services and how they interact. Master the Logpoint system at the infrastructure (network, HW) and OS level to be able to identify system and resource issues impacting the services, performance, or user experience. Contribute to knowledge building, transfer, and usage in a Knowledge-Centered Service organization. Lead regional escalation projects and high-profile customers from a support perspective ensuring solution health and efficient tuning achieved for customers as part of the general customer success effort. Your profile:
Bachelor’s degree in computer science or computer engineering or related field. Minimum of 1 year of experience in a client facing technical support role, technical consultancy, customer success or similar. Minimum of 2 years of experience with server and network administration and security, working with data center infrastructure technologies. Strong knowledge of Linux. Programming and scripting knowledge would be a significant advantage (incl. shell scripting, python, Java). Professional fluency in English and Danish to support clients globally and in your local region What success looks like:
Success in this role is defined by your ability to drive technical excellence as a Technical Account Manager at Logpoint. You will play a pivotal role in reshaping the user interfaces and enhancing the business logic for Logpoint's cutting-edge software in the cloud.
Join us in this exceptional opportunity to have a profound impact on the digital landscape of cybersecurity. Elevate your career to new heights and leave a lasting imprint on the industry. Apply now to become a key player in our Engineering team and be at the forefront of cybersecurity innovation.
Why join Logpoint:
An entrepreneurial approach to our work, with trusted responsibilities and quick decision-making. The chance to be a change-maker and innovative in the cybersecurity industry. The unique opportunity to join a multinational cybersecurity powerhouse with a global impact. Remote work options and flexible working hours, promote a healthy work-life balance. Celebration of accomplishments, both big and small, fostering a sense of achievement and camaraderie.